Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there. 


On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world.


Read more: The World's Call Center Capital Is Gripped by AI Fever — and Fear

Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there. 
 On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world. 
Read more: <a href="https://www.bloomberg.com/news/features/2024-08-27/philippines-call-centers-navigate-ai-impact-on-jobs">The World's Call Center Capital Is Gripped by AI Fever — and Fear</a>

The Big Take from Bloomberg News brings you inside what’s shaping the world's economies with the smartest and most informed business reporters around the world. The context you need on the stories that can move markets. Every afternoon.

The Big Take from Bloomberg News brings you inside what’s shaping the world's economies with the smartest and most informed business reporters around the world. The context you need on the stories that can move markets. Every afternoon.

Big Take

We’re taking The Big Take to Asia. Each week, Bloomberg’s Oanh Ha tells a story from the home of the world's most dynamic economies - and the markets, tycoons and businesses that drive the ever-shifting region.

We’re taking The Big Take to Asia. Each week, Bloomberg’s Oanh Ha tells a story from the home of the world's most dynamic economies - and the markets, tycoons and businesses that drive the ever-shifting region.

Big Take Asia

Humans and AI Bots Blur in the World's Call Center Capital

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/8a3545c2-c021-4927-8c60-b1d90142b101/transcript

President Trump heads into Tuesday evening’s State of the Union address with sagging poll numbers just days after his signature tariff strategy was struck down by the Supreme Court. As a speaker with a history of diverging from script, Trump is expected to defend everything from his record on affordability to his approach to Iran in order to rally his base ahead of midterm elections. 

On today’s Big Take Podcast, White House reporter Josh Wingrove joins host David Gura to discuss what this year-one milestone means for Trump amid tensions in the US and around the world.

Read more: Trump to Make Economic Sales Pitch to Congress as Headwinds Grow 

Hosted by David Gura; Produced by Rachael Lewis-Krisky; Reported by Josh Wingrove; Edited by Naomi Shavin.

Fact-checking by Eleanor Harrison-Dengate; Engineering by Alex Sugiura.

Senior Producer: Naomi Shavin; Deputy Executive Producer: Julia Weaver. Executive Producer: Nicole Beemsterboer.

President Trump heads into Tuesday evening&rsquo;s State of the Union address with sagging poll numbers just days after his signature tariff strategy was struck down by the Supreme Court. As a speaker with a history of diverging from script, Trump is expected to defend everything from his record on affordability to his approach to Iran in order to rally his base ahead of midterm elections.&nbsp;
On today&rsquo;s Big Take Podcast, White House reporter Josh Wingrove joins host David Gura to discuss what this year-one milestone means for Trump amid tensions in the US and around the world.
Read more:&nbsp;<a href="https://www.bloomberg.com/news/articles/2026-02-24/trump-to-make-economic-sales-pitch-to-congress-as-headwinds-grow">Trump to Make Economic Sales Pitch to Congress as Headwinds Grow</a>&nbsp;
Hosted by David Gura; Produced by Rachael Lewis-Krisky; Reported by Josh Wingrove; Edited by Naomi Shavin.
Fact-checking by Eleanor Harrison-Dengate; Engineering by Alex Sugiura.
Senior Producer: Naomi Shavin; Deputy Executive Producer: Julia Weaver. Executive Producer: Nicole Beemsterboer.

A Guide to the State of Trump and the Union

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/37b4922c-b60d-493e-be6a-b3fb011a8399/transcript

From Brussels to Beijing, the United States’ largest trading partners are digesting the Supreme Court’s decision to overturn President Trump’s signature tariffs — along with his threats to impose new, potentially stickier levies by other means.

On today’s Big Take podcast, Big Take Asia host K. Oanh Ha sits down with Bloomberg China economy and government editor Jenni Marsh and Bloomberg’s top trade editor Brendan Murray to discuss the global reaction to Trump’s tariff setback: how countries like China are pushing for more favorable terms, the additional levers Trump is using to build a “tariff wall” around the US and what this could mean for the future of global trade.

Hosted by K. Oanh Ha and Sarah Holder; Produced by Naomi Ng and Julia Press; Reported by Jenni Marsh and Brendan Murray; Edited by Paddy Hirsch;

Fact-checking by Eleanor Harrison-Dengate and David Fox; Engineering by Katie McMurran

Senior Producer: Naomi Shavin Deputy Executive Producer: Julia Weaver Executive Producer: Nicole Beemsterboer.

From Brussels to Beijing, the United States&rsquo; largest trading partners are digesting the Supreme Court&rsquo;s decision to overturn President Trump&rsquo;s signature tariffs &mdash; along with his threats to impose new, potentially stickier levies by other means.
On today&rsquo;s Big Take podcast, Big Take Asia host K. Oanh Ha sits down with Bloomberg China economy and government editor Jenni Marsh and Bloomberg&rsquo;s top trade editor Brendan Murray to discuss the global reaction to Trump&rsquo;s tariff setback: how countries like China are pushing for more favorable terms, the additional levers Trump is using to build a &ldquo;tariff wall&rdquo; around the US and what this could mean for the future of global trade.
Hosted by K. Oanh Ha and Sarah Holder; Produced by Naomi Ng and Julia Press; Reported by Jenni Marsh and Brendan Murray; Edited by Paddy Hirsch;
Fact-checking by Eleanor Harrison-Dengate and David Fox; Engineering by Katie McMurran
Senior Producer: Naomi Shavin Deputy Executive Producer: Julia Weaver Executive Producer: Nicole Beemsterboer.

After Trump's Major Tariff Setback, The World Asks: What Now?

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/949e6e1d-e182-41f8-8d66-b3fa01643209/transcript

The US Supreme Court on Friday handed President Donald Trump one of the biggest losses of his second term, striking down his signature tariff plan. On today’s Big Take podcast, Sarah Holder talks to one of the people at the heart of the drama: Rick Woldenberg, the CEO of Learning Resources, a toy company that was a lead plaintiff in the case. And she unpacks the decision and its implications with Supreme Court reporter Greg Stohr and global trade editor Brendan Murray.

The Big Take Asia followed Learning Resources throughout 2025 as it formulated its legal response to the new US tariffs and grappled with the challenges of shifting its supply chain from China to some lower-tariff neighbors. 

To hear more, listen to these Big Take Asia episodes:
Tariffed: The Toymaker That Took on Trump Part One 
Tariffed: The Toymaker That Took on Trump Part Two 
Tariffed: The Toymaker That Took on Trump Part Three
The American Toymaker Suing Trump Over Destructive Tariffs

Hosted by Sarah Holder; Produced by Julia Press and David Fox; Reported by Greg Stohr and Brendan Murray; Edited by Tracey Samuelson.

Fact-checking by Rachael Lewis-Krisky; Engineering by Alex Sugiura.

Senior Producer: Naomi Shavin; Deputy Executive Producer: Julia Weaver. Executive Producer: Nicole Beemsterboer.

The US Supreme Court on Friday handed President Donald Trump one of the biggest losses of his second term, striking down his signature tariff plan. On today&rsquo;s Big Take podcast, Sarah Holder talks to one of the people at the heart of the drama: Rick Woldenberg, the CEO of Learning Resources, a toy company that was a lead plaintiff in the case. And she unpacks the decision and its implications with Supreme Court reporter Greg Stohr and global trade editor Brendan Murray.
The Big Take Asia followed Learning Resources throughout 2025 as it formulated its legal response to the new US tariffs and grappled with the challenges of shifting its supply chain from China to some lower-tariff neighbors.&nbsp;
To hear more, listen to these Big Take Asia episodes:
<ul>
<li aria-level="1"><a href="https://link.podtrac.com/ixz2auas">Tariffed: The Toymaker That Took on Trump Part One</a>&nbsp;</li>
<li aria-level="1"><a href="https://link.podtrac.com/5gpg2cwb">Tariffed: The Toymaker That Took on Trump Part Two</a>&nbsp;</li>
<li aria-level="1"><a href="https://link.podtrac.com/94txii2w">Tariffed: The Toymaker That Took on Trump Part Three</a></li>
<li aria-level="1"><a href="https://link.podtrac.com/uqdsc0mp">The American Toymaker Suing Trump Over Destructive Tariffs</a></li>
</ul>
Hosted by Sarah Holder; Produced by Julia Press and David Fox; Reported by Greg Stohr and Brendan Murray; Edited by Tracey Samuelson.
Fact-checking by Rachael Lewis-Krisky; Engineering by Alex Sugiura.
Senior Producer: Naomi Shavin; Deputy Executive Producer: Julia Weaver. Executive Producer: Nicole Beemsterboer.

SCOTUS Strikes Down Trump’s Tariffs

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/81e459ae-7da7-4d0b-8703-b3f7016c0323/transcript

Humans and AI Bots Blur in the World's Call Center Capital

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