In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.



Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.



Tune In To Find Out


The ChatBot Problem: Why most Malaysian chatbots are failing and why 


The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver. 


The Money: The financial case for getting this right 


The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses. 



Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.Tune In To Find Out<ul><li>The ChatBot Problem: Why most Malaysian chatbots are failing and why&nbsp;</li><li>The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver.&nbsp;</li><li>The Money: The financial case for getting this right&nbsp;</li><li>The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses.&nbsp;Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.</li></ul>

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

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How does the Internet work? To be honest we don't know either. But on Tech Talk, we deconstruct the relationship between humans and technology and understand how it shapes our business and life.