It takes more than just good relationships and customer service to be a successful freight brokerage in today’s technology-focused world. In this Talking Transports podcast, Robert Bain, director of partnerships and senior consultant at GLCS, joins Lee Klaskow, Bloomberg Intelligence senior transportation and logistics analyst, to share what freight brokers will need to be successful in the ever-changing landscape. Bain shares his three principles to succeed in the industry: extreme ownership, customer experience and free cash flow. Getting these pillars right can create a flywheel effect as brokers reinvest in their businesses to drive more growth. The conversation also covers trucking conditions, basic technology requirements and how smaller brokers can remain competitive. He also shares he applies the lessons learned as the strongest man in logistics to the freight-brokerage industry.