Have you ever dreaded a difficult conversation that you weren’t sure how to handle? Did you then make a mess of the conversation, or decide it wasn’t worth having? That’s what Dawn Metcalfe’s book HardTalkis all about. Dawn is the managing director of Performance Development Services, which makes her an executive coach, facilitator, trainer and leadership advisor. She puts her author hat on in this episode and tells us some of the insights from her latest book on how to make difficult conversations a little more bearable.