Customer Experience: how to do it, how to make it real and how to make it matter. Geoff DeVito of Explora Journeys shares his background, TED talk content and the basics of creating REAL/high value customer experiences. His employer Explora is a cruise ship unlike any other on the seas, they're creating deep experience for both passengers and crew. 

We discuss hospitality and the thinking behind creating great experiences, plus how those lessons can cross over to all businesses.  

The "What's Got Our Attention" has Ken angry about self-checkout, Geoff discusses attending an AirSupply concert and Martin shares his joy of dealing with Woot.com's customer service team. 

Customer Experience: how to do it, how to make it real and how to make it matter. Geoff DeVito of Explora Journeys shares his background, TED talk content and the basics of creating REAL/high value customer experiences. His employer Explora is a cruise ship unlike any other on the seas, they&apos;re creating deep experience for both passengers and crew.  We discuss hospitality and the thinking behind creating great experiences, plus how those lessons can cross over to all businesses.   The &quot;What&apos;s Got Our Attention&quot; has Ken angry about self-checkout, Geoff discusses attending an AirSupply concert and Martin shares his joy of dealing with Woot.com&apos;s customer service team.

Lawn chair conversations with A-listers from the worlds of business, media, entertainment, sports and academia. The show's primary objective is to help listeners improve the competitiveness of their businesses and be more personally successful. Tailgating with Geniuses (TWG) is hosted by: Ken Schmidt, Martin Flaherty and Lekan Bashua

TAILGATING WITH GENIUSES

Lawn chair conversations with A-listers from the worlds of business, media, entertainment, sports and academia. The show's primary objective is to help listeners improve the competitiveness of their businesses and be more personally successful. Tailgating with Geniuses (TWG) is hosted by: Ken Schmidt and Martin Flaherty.

Lawn chair conversations with A-listers from the worlds of business, media, entertainment, sports and academia. The show's primary objective is to help listeners improve the competitiveness of their businesses and be more personally successful. Tailgating with Geniuses (TWG) is hosted by: Ken Schmidt and Martin Flaherty.

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