🎙 Dr. Steve Day discusses how small businesses can implement systemised communication strategies to enhance customer satisfaction. 



He shows the importance of transparent communication through two case studies. One involves tenant deposit returns for estate agents; the other focuses on report writing for expert witness agencies.



By breaking down backend operations, businesses can improve the overall customer experience. Providing clients with updates at each stage helps build trust. Additionally, Steve emphasises the value of automation and standardised communication to streamline these processes effectively.





KEY TAKEAWAYS

💡 Amazon's communication skills in tracking orders can be a model for small businesses to improve customer satisfaction.

💡 Implementing a clear and automated communication system can enhance the client experience and reduce the need for customer service interactions.

💡 Providing clients with updates at each stage of a process, similar to Amazon's tracking system, can alleviate stress and build trust.

💡 Standardised emails at different process stages can keep clients informed and manage expectations effectively.

💡 Utilising email automation tools or virtual assistants can streamline the communication process and ensure consistency in client interactions.





BEST MOMENTS

00:00 - 💬 “Whether you love or hate Amazon, there's no denying they have incredible communication skills when it comes to letting you know, as their customer, exactly where your order is up to.”

11:04 - 💬 “And so by this simple idea of breaking down the backend stuff, just like Amazon does, you're breaking down whatever the process, the backend process is to you giving the end results to your client and then telling your client what those steps are.”

11:33 - 💬 “So opening up your back end operations to your client in a nice and simple way to say the 6 stages for me delivering this product to you or the service to you- these are the 6 stages and then every milestone, every stage letting them know you've got there so they can see where they're up to in the process.”

12:20 - 💬 “A little tip on improving your customer experience by doing very little in terms of changing your processes, but just by communicating better in a standardised way.”





TIMESTAMPED OVERVIEW

00:00 Implementing simple systems revolutionises communication for businesses.

05:28 Communicate the deposit process with clear, timely updates.

07:37 Effective communication reduces the tenant's end-of-lease stress.

10:15 Early delivery allows for a flexible estimated due date.





VALUABLE RESOURCES

Website:https://www.systemizeyoursuccess.com

Facebook Group:https://facebook.com/groups/systemsandoutsourcing/

LinkedIn:https://linkedin.com/company/systemsandoutsourcing/

Instagram:https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42





ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.



Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.



Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 Dr. Steve Day discusses how small businesses can implement systemised communication strategies to enhance customer satisfaction. 
 
He shows the importance of transparent communication through two case studies. One involves tenant deposit returns for estate agents; the other focuses on report writing for expert witness agencies.
 
By breaking down backend operations, businesses can improve the overall customer experience. Providing clients with updates at each stage helps build trust. Additionally, Steve emphasises the value of automation and standardised communication to streamline these processes effectively.
 
KEY TAKEAWAYS
💡 Amazon's communication skills in tracking orders can be a model for small businesses to improve customer satisfaction.
💡 Implementing a clear and automated communication system can enhance the client experience and reduce the need for customer service interactions.
💡 Providing clients with updates at each stage of a process, similar to Amazon's tracking system, can alleviate stress and build trust.
💡 Standardised emails at different process stages can keep clients informed and manage expectations effectively.
💡 Utilising email automation tools or virtual assistants can streamline the communication process and ensure consistency in client interactions.
 
BEST MOMENTS
00:00 - 💬 “Whether you love or hate Amazon, there's no denying they have incredible communication skills when it comes to letting you know, as their customer, exactly where your order is up to.”
11:04 - 💬 “And so by this simple idea of breaking down the backend stuff, just like Amazon does, you're breaking down whatever the process, the backend process is to you giving the end results to your client and then telling your client what those steps are.”
11:33 - 💬 “So opening up your back end operations to your client in a nice and simple way to say the 6 stages for me delivering this product to you or the service to you- these are the 6 stages and then every milestone, every stage letting them know you've got there so they can see where they're up to in the process.”
12:20 - 💬 “A little tip on improving your customer experience by doing very little in terms of changing your processes, but just by communicating better in a standardised way.”
 
TIMESTAMPED OVERVIEW
00:00 Implementing simple systems revolutionises communication for businesses.
05:28 Communicate the deposit process with clear, timely updates.
07:37 Effective communication reduces the tenant's end-of-lease stress.
10:15 Early delivery allows for a flexible estimated due date.
 
VALUABLE RESOURCES
Website:<a href="http://www.systemizeyoursuccess.com"> </a><a href="https://www.systemizeyoursuccess.com">https://www.systemizeyoursuccess.com</a>
Facebook Group:<a href="http://facebook.com/groups/systemsandoutsourcing/"> </a><a href="https://facebook.com/groups/systemsandoutsourcing/">https://facebook.com/groups/systemsandoutsourcing/</a>
LinkedIn:<a href="http://linkedin.com/company/systemsandoutsourcing/"> </a><a href="https://linkedin.com/company/systemsandoutsourcing/">https://linkedin.com/company/systemsandoutsourcing/</a>
Instagram:<a href="http://instagram.com/systems_and_outsourcing/"> </a><a href="https://instagram.com/systems_and_outsourcing/">https://instagram.com/systems_and_outsourcing/</a>
YouTube:<a href="http://youtube.com/@drsteveday42"> https://youtube.com/@drsteveday42</a>
 
ABOUT THE HOST
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
 
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
 
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

Dr Steve Day from the systems and outsourcing University reveals evey app, hack and trick he’s used to outsource the entire day to day running of his businesses. You’ll discover how to transform your work from a time-sapping, energy draining grind into something you enjoy doing each day. You’ll learn about letting go, trusting other people to do your work, about virtual assistants, outsourcing, managing a remote team, using apps and technology, creating systems, and stopping your business being reliant on superstar employees that are hard to find and even harder to keep hold of.

You shouldn’t have to do all the work yourself, even if you’re on a tight budget. The sooner you outsource your work, the sooner you can focus on leading your company and doing the stuff that only you can do to make your business a success. Steve openly shares his wins, losses and lessons from creating affordable, practical systems that anyone can use. If you’re a business owner who wants to have more time to focus on doing the important stuff, then you’re gonna love this podcast. No nonsense practical advice, inspiring interviews and unbiased reviews of all the things you need to create any awesome business that you can be proud of. Steve has deconstructed the dark-art of creating sophisticated business systems into a simple step-by-step method that anyone can follow. Hit subscribe and get ready to transform the way you work.

Dr Steve Day from the systems and outsourcing University reveals evey app, hack and trick he&rsquo;s used to outsource the entire day to day running of his businesses. You&rsquo;ll discover how to transform your work from a time-sapping, energy draining grind into something you enjoy doing each day. You&rsquo;ll learn about letting go, trusting other people to do your work, about virtual assistants, outsourcing, managing a remote team, using apps and technology, creating systems, and stopping your business being reliant on superstar employees that are hard to find and even harder to keep hold of.
You shouldn&rsquo;t have to do all the work yourself, even if you&rsquo;re on a tight budget. The sooner you outsource your work, the sooner you can focus on leading your company and doing the stuff that only you can do to make your business a success. Steve openly shares his wins, losses and lessons from creating affordable, practical systems that anyone can use. If you&rsquo;re a business owner who wants to have more time to focus on doing the important stuff, then you&rsquo;re gonna love this podcast. No nonsense practical advice, inspiring interviews and unbiased reviews of all the things you need to create any awesome business that you can be proud of. Steve has deconstructed the dark-art of creating sophisticated business systems into a simple step-by-step method that anyone can follow. Hit subscribe and get ready to transform the way you work.

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