There was a story on CTV about a guy from Markham who had a winning Lotto 6/49 ticket. But when he went to claim his prize, he couldn’t remember where he bought the ticket and wasn't able to claim his jackpot.

So I thought to myself, he's got the winning ticket and it's a real ticket. What's the problem?

CTV's Consumer Reporter Pat Foran looked into the case and this is what you need to know.