In a rapidly evolving world, we need to balance the fear surrounding AI and its role in the workplace with its potential to drive productivity growth. In this special live episode of Smart Talks with IBM, Malcolm Gladwell is joined onstage by Rob Thomas, senior vice president of software and chief commercial officer at IBM, during NY Tech Week. They discuss “the productivity paradox,” the importance of open-source AI, and a future where AI will touch every industry.

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