I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive. 

Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)

In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.

I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.&nbsp;
Did you know that for every 1 complaint you receive, 26 people remain silent (&amp; 14 of those people tell 5 or more of their friends about it?!)
In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention &amp; revenue.

We get into the nitty gritty of marketing strategy across partnerships, digital advertising, PR & social media in short, sharp & shiny episodes for freelancers, startups, SMEs, marketers & publicists. Brought to you by Collabosaurus, the matchmaker for brands.

Stop, Collaborate & Listen is a podcast from Collabosaurus about marketing, collaboration & business in a workshop style.

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