I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive. 

Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)

In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.

I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.&nbsp;
Did you know that for every 1 complaint you receive, 26 people remain silent (&amp; 14 of those people tell 5 or more of their friends about it?!)
In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention &amp; revenue.

We get into the nitty gritty of marketing strategy across partnerships, digital advertising, PR & social media in short, sharp & shiny episodes for freelancers, startups, SMEs, marketers & publicists. Brought to you by Collabosaurus, the matchmaker for brands.

Stop, Collaborate & Listen is a podcast from Collabosaurus about marketing, collaboration & business in a workshop style.

Stop, Collaborate & Listen

The impact of complaints handling

Mentoring & Networking are two super powerful ways to tap into your own growth & see your business grow as well. Strategies that focus on expanding your network & nurturing your network offer a big advantage for small businesses over the big guys, & also inevitably drives WOMM! In this episode, we’re covering both how to shake up & expand your network, as well as how to nurture & consistently drive value from your network.

Useful Links…
Golden Brands Membership https://goldenbrandsco.com/membership/
Noomii https://www.noomii.com/
Collabosaurus https://collabosaurus.com

Mentoring &amp; Networking are two super powerful ways to tap into your own growth &amp; see your business grow as well. Strategies that focus on expanding your network &amp; nurturing your network offer a big advantage for small businesses over the big guys, &amp; also inevitably drives WOMM! In this episode, we’re covering both how to shake up &amp; expand your network, as well as how to nurture &amp; consistently drive value from your network.
Useful Links…
<ul>
<li>Golden Brands Membership <a href="https://goldenbrandsco.com/membership/">https://goldenbrandsco.com/membership/</a> </li>
<li>Noomii <a href="https://www.noomii.com/">https://www.noomii.com/</a></li>
<li>Collabosaurus <a href="https://collabosaurus.com">https://collabosaurus.com</a></li>
</ul>

How Networking Drives Growth

I'm incredibly excited to be joined by the fabulous Christine Corcoran, who is a Business Mindset Master Coach, Speaker, Podcast host and Creator of ELEVATED: Transform your worth, money & business program.

She helps high-performing female entrepreneurs own their worth, stop sabotaging their success and step up into their CEO leadership to skyrocket their business results.

In this episode, we're chatting about 'reframing rejection', boosting confidence ahead of a partnership 'pitch', celebrating success (properly!) & the difference between mindset & meditation. 

Partnerships Masterclass Course: CLICK HERE
Christine's ELEVATED Course: CLICK HERE

I'm incredibly excited to be joined by the fabulous Christine Corcoran, who is a Business Mindset Master Coach, Speaker, Podcast host and Creator of ELEVATED: Transform your worth, money &amp; business program.
She helps high-performing female entrepreneurs own their worth, stop sabotaging their success and step up into their CEO leadership to skyrocket their business results.
In this episode, we're chatting about 'reframing rejection', boosting confidence ahead of a partnership 'pitch', celebrating success (properly!) &amp; the difference between mindset &amp; meditation. 
Partnerships Masterclass Course: <a href="http://bit.ly/partnershipsmc">CLICK HERE</a> Christine's ELEVATED Course: <a href="https://christine-corcoran-8c76.mykajabi.com/ELEVATED">CLICK HERE</a>

Mindset Mini-Class: Reframing Rejection

Hold up - what kind of marketing are you doing to reach new people? How are people finding out about your product / service in the first place? I see business owners tirelessly serving up value to people in their community, through IG, Emails, Podcasts, A killer website etc - but how are any of these things really reaching new people in a big way? Tune in for some tactics to freshen up your marketing & get some new people into your funnel!

Partnerships Masterclass Course: http://bit.ly/partnershipsmc

Hold up - what kind of marketing are you doing to reach new people? How are people finding out about your product / service in the first place? I see business owners tirelessly serving up value to people in their community, through IG, Emails, Podcasts, A killer website etc - but how are any of these things really reaching new people in a big way? Tune in for some tactics to freshen up your marketing &amp; get some new people into your funnel!
Partnerships Masterclass Course: http://bit.ly/partnershipsmc

The impact of complaints handling

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