In this episode of Startup Hustle, Matt DeCoursey and Marco Assis, CEO & Partner of Propio Language Services, continue our Kansas City Inc. 5000 series in a riveting discussion about competing at the highest level. Listen in to hear Propio's secret to growth and how you can create a lasting impact on your employees and customers.



Find Startup Hustle Everywhere:

https://gigb.co/l/YEh5



This episode is sponsored by Equip-Bid:

https://bit.ly/3EX4xi3



Learn more about Propio Language Services:

https://propio-ls.com/



Read No.3212 Propio Language Services' Inc. 5000 feature:

https://www.inc.com/profile/propio-language-services



Listen to Matt & Matt talk about Full Scale making the Inc. 5000:

https://link.chtbl.com/Inc5000



Check out the entire Kansas City Inc. 5000 series:

https://gigb.co/l/PlVc

In this episode of Startup Hustle, Matt DeCoursey and Marco Assis, CEO &amp; Partner of Propio Language Services, continue our Kansas City Inc. 5000 series in a riveting discussion about competing at the highest level. Listen in to hear Propio's secret to growth and how you can create a lasting impact on your employees and customers.
 
Find Startup Hustle Everywhere:
<a href="https://gigb.co/l/YEh5">https://gigb.co/l/YEh5</a>
 
This episode is sponsored by Equip-Bid:
<a href="https://bit.ly/3EX4xi3">https://bit.ly/3EX4xi3</a>
 
Learn more about Propio Language Services:
<a href="https://propio-ls.com/">https://propio-ls.com/</a>
 
Read No.3212 Propio Language Services' Inc. 5000 feature:
<a href="https://www.inc.com/profile/propio-language-services">https://www.inc.com/profile/propio-language-services</a>
 
Listen to Matt &amp; Matt talk about Full Scale making the Inc. 5000:
<a href="https://link.chtbl.com/Inc5000">https://link.chtbl.com/Inc5000</a>
 
Check out the entire Kansas City Inc. 5000 series:
<a href="https://gigb.co/l/PlVc">https://gigb.co/l/PlVc</a>

Startup Hustle is a podcast for entrepreneurs, by entrepreneurs.  With the mission of telling the real story of startups and entrepreneurs, topics range from funding to failure and beyond.  If you want to start, own, or build a business then you're in the right place.   

Startup Hustle is a podcast for entrepreneurs, by entrepreneurs.&nbsp; With the mission of telling the real story of startups and entrepreneurs, topics range from funding to failure and beyond.&nbsp; If you want to start, own, or build a business then you're in the right place.&nbsp; &nbsp;

Startups, Entrepreneurship and Business are Not Easy

Startup Hustle

Startup Hustle is a podcast for entrepreneurs, by entrepreneurs.  With the mission of telling the real story of startups and entrepreneurs, topics range from funding to failure and beyond.  If you want to start, own, or build a business then you're in the right place.

Competing at the Highest Level

Ever heard the term "CTO" and wondered what it actually means? In the wild world of startups, the role can be a bit of a mystery. 

In this episode, we're joined by Adelina Chalmers, also known as the "Geek Whisperer." Buckle up as we dissect the ever-evolving role of a startup CTO. We'll crack open the code on how CTOs can translate techie jargon into investor gold, and explore the crucial (but often overlooked) skill of self-awareness for these tech titans.

This episode is packed with insights to help you:
Understand the evolving role of a startup CTO
Identify your ideal CTO strengths and weaknesses
Align technology with your business goals for success
Overcome common CTO challenges and avoid burnout

Don't miss this essential guide for anyone navigating the exciting, and often messy, world of CTO roles!





Find Startup Hustle Everywhere:

https://gigb.co/l/YEh5



This episode is sponsored by Full Scale:

https://fullscale.io/



Visit the Geek Whisperer’s Associates website: 

https://www.geekwhisperer.co.uk/



Learn more about Adelina Chalmers:

https://www.linkedin.com/in/adelinachalmers/



Sign up for the Startup Hustle newsletter:

https://newsletter.startuphustle.xyz/



Highlighted Discussion Points
CTO roles in startups, evolution, and responsibilities. 0:33
CTO roles and responsibilities in startups, with a focus on self-awareness and understanding one's strengths and weakness. 6:03
Different types of CTO roles, including technical visionary, business strategist, and more. 14:33
CTO roles, sales, and marketing in tech companies. 20:28
Importance of understanding customer needs for software development and business success. 25:02
CTO roles, challenges, and strategies for success. 30:39

Ever heard the term "CTO" and wondered what it actually means? In the wild world of startups, the role can be a bit of a mystery. 
In this episode, we're joined by Adelina Chalmers, also known as the "Geek Whisperer." Buckle up as we dissect the ever-evolving role of a startup CTO. We'll crack open the code on how CTOs can translate techie jargon into investor gold, and explore the crucial (but often overlooked) skill of self-awareness for these tech titans.
This episode is packed with insights to help you:
<ul>
<li aria-level="1">Understand the evolving role of a startup CTO</li>
<li aria-level="1">Identify your ideal CTO strengths and weaknesses</li>
<li aria-level="1">Align technology with your business goals for success</li>
<li aria-level="1">Overcome common CTO challenges and avoid burnout</li>
</ul>
Don't miss this essential guide for anyone navigating the exciting, and often messy, world of CTO roles!
 
 
Find Startup Hustle Everywhere:
<a href="https://gigb.co/l/YEh5">https://gigb.co/l/YEh5</a>
 
This episode is sponsored by Full Scale:
<a href="https://fullscale.io/">https://fullscale.io/</a>
 
Visit the Geek Whisperer’s Associates website: 
<a href="https://www.geekwhisperer.co.uk/">https://www.geekwhisperer.co.uk/</a> 
 
Learn more about Adelina Chalmers:
<a href="https://www.linkedin.com/in/adelinachalmers/">https://www.linkedin.com/in/adelinachalmers/</a> 
 
Sign up for the Startup Hustle newsletter:
<a href="https://newsletter.startuphustle.xyz/">https://newsletter.startuphustle.xyz/</a> 
 
Highlighted Discussion Points
<ul>
<li aria-level="1">CTO roles in startups, evolution, and responsibilities. 0:33</li>
<li aria-level="1">CTO roles and responsibilities in startups, with a focus on self-awareness and understanding one's strengths and weakness. 6:03</li>
<li aria-level="1">Different types of CTO roles, including technical visionary, business strategist, and more. 14:33</li>
<li aria-level="1">CTO roles, sales, and marketing in tech companies. 20:28</li>
<li aria-level="1">Importance of understanding customer needs for software development and business success. 25:02</li>
<li aria-level="1">CTO roles, challenges, and strategies for success. 30:39</li>
</ul>

The 7 Types of a CTO

Ever gotten hit with a chargeback? You're not alone. In this episode, we dive into the world of e-commerce fraud with Qi Cao, the co-founder and CEO of Chargeblast, a company helping merchants fight back against unfair chargebacks.



Qi Cao went from scientist to entrepreneur after experiencing the pain of chargebacks firsthand. Now, he's helping businesses win back revenue and avoid costly disputes. But Chargeblast's journey wasn't always smooth sailing. We'll hear how Qi Cao pivoted from B2C to B2B, bootstrapped his company, and leveraged data to achieve explosive growth.



We'll also discuss:


Chargebacks in e-commerce: Why merchants lose most disputes, and how to fight back.
Bootstrapping and growth strategies: How Chargeblast achieved success without venture capital.
Cost-saving hacks for startups: Cutting costs with AI tools and data-driven decisions.
The future of AI in FinTech: Separating hype from reality.



So buckle up, entrepreneurs! This episode offers insights to help you win the chargeback battle and grow your business.





Find Startup Hustle Everywhere:

https://gigb.co/l/YEh5



This episode is sponsored by Full Scale:

https://fullscale.io/



Visit the Chargeblast website: 

https://www.chargeblast.com/



Learn more about Qi Cao:

https://www.linkedin.com/in/xiuqi-cao/



Sign up for the Startup Hustle newsletter:

https://newsletter.startuphustle.xyz/



Highlighted Discussion Points
Chargeblast is a startup that helps merchants maintain low chargeback rates by alerting them before payment processors. 0:31
Chargebacks in e-commerce, with insights on industries affected and strategies for resolving disputes. 8:47
Bootstrapping, unit economics, and growth strategies for startups. 13:06
Advertising strategies for early-stage companies, focusing on targeting and margin growth. 18:45
Cost-saving strategies for businesses, including using AI tools and tracking ROI. 23:48
AI in finance, Chargeblast's product, and entrepreneurship advice. 30:21

Ever gotten hit with a chargeback? You're not alone. In this episode, we dive into the world of e-commerce fraud with Qi Cao, the co-founder and CEO of Chargeblast, a company helping merchants fight back against unfair chargebacks.
 
Qi Cao went from scientist to entrepreneur after experiencing the pain of chargebacks firsthand. Now, he's helping businesses win back revenue and avoid costly disputes. But Chargeblast's journey wasn't always smooth sailing. We'll hear how Qi Cao pivoted from B2C to B2B, bootstrapped his company, and leveraged data to achieve explosive growth.
 
We'll also discuss:
 
<ul>
<li aria-level="1">Chargebacks in e-commerce: Why merchants lose most disputes, and how to fight back.</li>
<li aria-level="1">Bootstrapping and growth strategies: How Chargeblast achieved success without venture capital.</li>
<li aria-level="1">Cost-saving hacks for startups: Cutting costs with AI tools and data-driven decisions.</li>
<li aria-level="1">The future of AI in FinTech: Separating hype from reality.</li>
</ul>
 
So buckle up, entrepreneurs! This episode offers insights to help you win the chargeback battle and grow your business.
 
 
Find Startup Hustle Everywhere:
<a href="https://gigb.co/l/YEh5">https://gigb.co/l/YEh5</a>
 
This episode is sponsored by Full Scale:
<a href="https://fullscale.io/">https://fullscale.io/</a>
 
Visit the Chargeblast website: 
<a href="https://www.chargeblast.com/">https://www.chargeblast.com/</a> 
 
Learn more about Qi Cao:
<a href="https://www.linkedin.com/in/xiuqi-cao/">https://www.linkedin.com/in/xiuqi-cao/</a> 
 
Sign up for the Startup Hustle newsletter:
<a href="https://newsletter.startuphustle.xyz/">https://newsletter.startuphustle.xyz/</a> 
 
Highlighted Discussion Points
<ul>
<li aria-level="1">Chargeblast is a startup that helps merchants maintain low chargeback rates by alerting them before payment processors. 0:31</li>
<li aria-level="1">Chargebacks in e-commerce, with insights on industries affected and strategies for resolving disputes. 8:47</li>
<li aria-level="1">Bootstrapping, unit economics, and growth strategies for startups. 13:06</li>
<li aria-level="1">Advertising strategies for early-stage companies, focusing on targeting and margin growth. 18:45</li>
<li aria-level="1">Cost-saving strategies for businesses, including using AI tools and tracking ROI. 23:48</li>
<li aria-level="1">AI in finance, Chargeblast's product, and entrepreneurship advice. 30:21</li>
</ul>

Pivoting & Bootstrapping to 1000 Customers

Tired of your tedious onboarding routines for new hires and useless knowledge bases no one seems to use?

This episode of Startup Hustle is your guide to conquering knowledge transfer in the digital age. We chat with Greg DeVore, CEO of ScreenSteps, a software platform that's helping companies slash onboarding times and boost employee productivity.

In this episode, you'll learn:
How to ditch the clunky manuals and build a system for capturing and organizing knowledge fast.
A sneaky trick to separate foundational knowledge from step-by-step instructions, making training materials easier to digest for everyone.
Why ScreenSteps is like a helpful but opinionated friend, guiding users through processes with laser focus.
How AI is revolutionizing knowledge management, reducing onboarding times by a whopping 75%! (But beware of AI's love of bad data!)
The secrets to running a successful business for 20 years, even with your siblings! (Hint: ditch the ego and embrace collaboration.)

Whether you're a frustrated new hire drowning in documents or a business leader battling knowledge silos, this episode is packed with actionable insights to help you build a thriving, informed workforce.



Find Startup Hustle Everywhere:

https://gigb.co/l/YEh5



This episode is sponsored by Full Scale:

https://fullscale.io



Visit the ScreenSteps website: 

https://www.screensteps.com



Connect with Greg DeVore:

https://www.linkedin.com/in/gregdevore



Sign up for Startup Hustle's newsletter:

https://newsletter.startuphustle.xyz



Highlighted Discussion Points
Knowledge transfer and software development with a focus on ScreenSteps, a knowledge operations platform. 0:51
How to improve knowledge transfer in organizations by separating foundational and actual knowledge. 4:25
Creating opinionated software for onboarding and training. 8:51
Using AI to improve knowledge management and employee training. 12:51
Using AI in software development, including concerns about accuracy and communication. 17:36
Running a business with brothers for 20 years, raising capital, and aligning with the right investor. 22:51
Knowledge transfer and growth strategies for businesses. 27:35
Changing market behavior and using AI in regulated industries. 33:39

Tired of your tedious onboarding routines for new hires and useless knowledge bases no one seems to use?
This episode of Startup Hustle is your guide to conquering knowledge transfer in the digital age. We chat with Greg DeVore, CEO of ScreenSteps, a software platform that's helping companies slash onboarding times and boost employee productivity.
In this episode, you'll learn:
<ul>
<li aria-level="1">How to ditch the clunky manuals and build a system for capturing and organizing knowledge fast.</li>
<li aria-level="1">A sneaky trick to separate foundational knowledge from step-by-step instructions, making training materials easier to digest for everyone.</li>
<li aria-level="1">Why ScreenSteps is like a helpful but opinionated friend, guiding users through processes with laser focus.</li>
<li aria-level="1">How AI is revolutionizing knowledge management, reducing onboarding times by a whopping 75%! (But beware of AI's love of bad data!)</li>
<li aria-level="1">The secrets to running a successful business for 20 years, even with your siblings! (Hint: ditch the ego and embrace collaboration.)</li>
</ul>
Whether you're a frustrated new hire drowning in documents or a business leader battling knowledge silos, this episode is packed with actionable insights to help you build a thriving, informed workforce.
 
Find Startup Hustle Everywhere:
<a href="https://gigb.co/l/YEh5">https://gigb.co/l/YEh5</a>
 
This episode is sponsored by Full Scale:
<a href="https://fullscale.io/">https://fullscale.io</a>
 
Visit the ScreenSteps website: 
<a href="https://www.screensteps.com/">https://www.screensteps.com</a>
 
Connect with Greg DeVore:
<a href="https://www.linkedin.com/in/gregdevore/">https://www.linkedin.com/in/gregdevore</a>  
 
Sign up for Startup Hustle's newsletter:
<a href="https://newsletter.startuphustle.xyz/">https://newsletter.startuphustle.xyz</a>
 
Highlighted Discussion Points
<ul>
<li aria-level="1">Knowledge transfer and software development with a focus on ScreenSteps, a knowledge operations platform. 0:51</li>
<li aria-level="1">How to improve knowledge transfer in organizations by separating foundational and actual knowledge. 4:25</li>
<li aria-level="1">Creating opinionated software for onboarding and training. 8:51</li>
<li aria-level="1">Using AI to improve knowledge management and employee training. 12:51</li>
<li aria-level="1">Using AI in software development, including concerns about accuracy and communication. 17:36</li>
<li aria-level="1">Running a business with brothers for 20 years, raising capital, and aligning with the right investor. 22:51</li>
<li aria-level="1">Knowledge transfer and growth strategies for businesses. 27:35</li>
<li aria-level="1">Changing market behavior and using AI in regulated industries. 33:39</li>
</ul>

Competing at the Highest Level

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