In October 2011, Nkhumeleni Tshivhase lodged a complaint with the National Consumer Commission (NCC) over the failure by FST Motors in Pretoria to refund him his money, after they sold him a faulty Nissan Hardbody Bakkie for 95,000 rand. In a letter to Speak Out, Mr Tshivhase says he’s been sent from pillar to post by both the NCC and Motor Industry Ombudsman of South Africa (MIOSA) in as far as resolving the matter…

Speak- Out is a weekly consumers feature on SAfm's PMLive.

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