You are the real presence of your service in people’s homes and lives.

So what happens when you can see something isn’t right? In this episode we talk about how you can be a good ally and an advocate in your role as a care professional.

Special thanks to all our guests, and to the organisations that helped:
ADA Australia
Blue Care
Wellways

Looking for some inspiration? Check out these great resources and links:
ADA Australia 
Aged Care Quality and Safety Commission 
Older Persons Advocacy Network (OPAN) 

SNACK has been produced by COTA Queensland as part of the Homecare Workforce Support Program, which receives grant funding from the Australian Government. 

You are the real presence of your service in people’s homes and lives.
So what happens when you can see something isn’t right? In this episode we talk about how you can be a good ally and an advocate in your role as a care professional.
Special thanks to all our guests, and to the organisations that helped:
<ul>
<li><a href="https://adaaustralia.com.au/">ADA Australia</a></li>
<li><a href="https://www.bluecare.org.au/">Blue Care</a></li>
<li><a href="https://www.wellways.org/">Wellways</a> </li>
</ul>
Looking for some inspiration? Check out these great resources and links:
<ul>
<li><a href="https://adaaustralia.com.au/">ADA Australia </a></li>
<li><a href="https://www.agedcarequality.gov.au/resource-library">Aged Care Quality and Safety Commission </a></li>
<li><a href="https://opan.org.au/">Older Persons Advocacy Network (OPAN) </a></li>
</ul>
SNACK has been produced by <a href="https://www.cotaqld.org.au/">COTA Queensland </a>as part of the <a href="https://www.cotaqld.org.au/program-and-services/home-care-workforce-support-program/">Homecare Workforce Support Program</a>, which receives grant funding from the Australian Government.

Byte-sized inspiration for person-centred aged care.

We break down some of the big questions around what it really means to be person-centred, with insights from those in the know including people who use care services, care staff, and other experts in the field.

This podcast is for anyone who cares about doing care differently.  

Byte-sized inspiration for person-centred aged care.
We break down some of the big questions around what it really means to be person-centred, with insights from those in the know including people who use care services, care staff, and other experts in the field.
This podcast is for anyone who cares about doing care differently.

SNACK

When something’s not right

Those living in rural and remote regions have the same rights to culturally appropriate aged care as those in metropolitan areas but their location can sometimes hinder this access. This episode offers the perspective of Adhel, a Sudanese community leader who is caring for her mother in a regional town. Adhel has a conversation with Anyuon Liai from ECCQ’s Multicultural Advisory Service and shares some of the experiences, including challenges, she has faced in accessing culturally appropriate care for her mother outside of a major city. The episode also offers some practical solutions that home care workers can apply which may assist in overcoming some of the barriers that might be faced.

Thank you to the guests and organisations that contributed to this episode.

Wanting to find out more? Check out these links:
Multicultural Advisory Service Professional Development Flyer
Cultural Profiles: Italian,Indian, Latin American, Vietnamese 
SBS Cultural Atlas

If you would like further information about the Multicultural Advisory Service, please visit:
https://eccq.com.au/aged-care/multicultural-advisory-service/

This season of SNACK has been produced by the Ethnic Communities’ Council of Queensland as part of the COTA Queensland Home Care Workforce Support Program which received grant funding from the Australian Government.

Produced by Martin Franklin at East Coast Studio

Those living in rural and remote regions have the same rights to culturally appropriate aged care as those in metropolitan areas but their location can sometimes hinder this access. This episode offers the perspective of Adhel, a Sudanese community leader who is caring for her mother in a regional town. Adhel has a conversation with Anyuon Liai from ECCQ’s Multicultural Advisory Service and shares some of the experiences, including challenges, she has faced in accessing culturally appropriate care for her mother outside of a major city. The episode also offers some practical solutions that home care workers can apply which may assist in overcoming some of the barriers that might be faced.
Thank you to the guests and organisations that contributed to this episode.
Wanting to find out more? Check out these links:
<ul>
<li><a href="https://eccq.com.au/resources/multicultural-advisory-service-professional-development-flyer/">Multicultural Advisory Service Professional Development Flyer</a></li>
<li>Cultural Profiles: <a href="https://eccq.com.au/resources/italian-cultural-profile/">Italian,</a> <a href="https://eccq.com.au/resources/indian-cultural-profile/">Indian, </a><a href="https://eccq.com.au/resources/latin-american-cultural-profile/">Latin American</a>, <a href="https://eccq.com.au/resources/vietnamese-cultural-profile/">Vietnamese </a></li>
<li><a href="https://eccq.com.au/resources/sbs-cultural-atlas/">SBS Cultural Atlas</a></li>
</ul>
If you would like further information about the Multicultural Advisory Service, please visit:
<ul>
<li><a href="https://eccq.com.au/aged-care/multicultural-advisory-service/">https://eccq.com.au/aged-care/multicultural-advisory-service/</a></li>
</ul>
This season of SNACK has been produced by the <a href="https://eccq.com.au/">Ethnic Communities’ Council of Queensland</a> as part of the COTA Queensland <a href="https://www.cotaqld.org.au/program-and-services/home-care-workforce-support-program/">Home Care Workforce Support Program</a> which received grant funding from the Australian Government.
Produced by Martin Franklin at <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>

The experience of accessing culturally appropriate aged care in regional areas – a carer’s perspective

Being able to understand and be understood is a fundamental human right and with over 20% of Australian households speaking a language other than English, professional interpreters are essential in the provision of this right for culturally diverse communities.

Join Jenny Hazlewood from ECCQ’s Partners in Culturally Appropriate Care Program and Diana Padilla from the Language Services Team at Metro North Health as they discuss the need for engaging professional interpreters in the health and aged care setting.

They explore some of the implications of using people to interpret that aren’t professional interpreters, discuss some of the different resources that are available and share strategies for planning and holding an effective interpreting session.

Thank you to the guests and organisations that contributed to this episode.

Wanting to find out more? Check out these links:

Aged Care
Aged care access to interpreters
Actions to Support Older CALD People: a Guide for Aged Care Providers
Free translation service – Australian Government Department of Health
PICAC QLD
PICAC Alliance
Queensland 209 Human Rights Act
Stakeholder Toolkit (including contact details for Auslan and First Nation interpreters)

Interpreters
AUSIT Code of Ethics
Deaf Connect
NAATI – National Accreditation Authority for Translators and Interpreters
Translating and Interpreting Service (TIS) National

Metro North Health
Metro Health North clinicians can contact the Metro Language Service team 24/7 by telephone 3647 2000 or email metronorthlanguageservices@health.qld.gov.au
Multicultural Health - Metro North Health
Metro Health North Language Badge Program
CALD Assist 

If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/

This season of SNACK has been produced by the Ethnic Communities’ Council of Queensland as part of the COTA Queensland Home Care Workforce Support Program which received grant funding from the Australian Government.

Produced by Martin Franklin at East Coast Studio

Being able to understand and be understood is a fundamental human right and with over 20% of Australian households speaking a language other than English, professional interpreters are essential in the provision of this right for culturally diverse communities.
Join Jenny Hazlewood from ECCQ’s Partners in Culturally Appropriate Care Program and Diana Padilla from the Language Services Team at Metro North Health as they discuss the need for engaging professional interpreters in the health and aged care setting.
They explore some of the implications of using people to interpret that aren’t professional interpreters, discuss some of the different resources that are available and share strategies for planning and holding an effective interpreting session.
Thank you to the guests and organisations that contributed to this episode.
Wanting to find out more? Check out these links:
Aged Care
<ul>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/our-work/the-translating-and-interpreting-service-tis-national-for-aged-care-service-providers&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998241815%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=yEYLV+CMCPzH/uFkGP5TO+bELeXS0Ys1kXoVeU137Gc=&amp;reserved=0">Aged care access to interpreters</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/resources/publications/actions-to-support-older-cald-people-a-guide-for-aged-care-providers?language=en&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998254255%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=2oALbKfuI9opRmM8nkjruheO6WNZaE0LlTP1POeYdMY=&amp;reserved=0">Actions to Support Older CALD People: a Guide for Aged Care Providers</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://diversityagedcare.health.gov.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998263053%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=hzCGLNHdi9nkfT9kOKg6bMS9X/nQM3NPbo75LmdowO0=&amp;reserved=0">Free translation service – Australian Government Department of Health</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998269954%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=nAPdfIaX0slE/Tb1F4KIixn9UIqYio2nu5LAhRR1JrQ=&amp;reserved=0">PICAC QLD</a>       </li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://mac.org.au/picac/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998281116%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=5/sonjBvQmdhe2zLhriHbO21i0fnzxBvg3rz5S04LX0=&amp;reserved=0">PICAC Alliance</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.qhrc.qld.gov.au/your-rights/human-rights-law&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998287352%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=+FYSBuSWPydNtFITzl7afm99bkF8rPVXJjYV1o04usU=&amp;reserved=0">Queensland 209 Human Rights Act</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/resources/publications/stakeholder-toolkit-connecting-older-australians-from-diverse-backgrounds-with-aged-care-services&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998293377%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=1arkrt4RCYH4DK+iYSyAEUysN7zdwJfK5iB9kl4nqoQ=&amp;reserved=0">Stakeholder Toolkit (including contact details for Auslan and First Nation interpreters)</a></li>
</ul>
Interpreters
<ul>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://ausit.org/code-of-ethics/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998299139%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=rTaaqowHylE4a3slxw7bbfyn2LH0rOLkRnDMqHIbTUA=&amp;reserved=0">AUSIT Code of Ethics</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://deafconnect.org.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998304857%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=/5G1kDMVsgXceE/7IU+Gyi/ZYkbuih90Oyc6laLHYSw=&amp;reserved=0">Deaf Connect</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.naati.com.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998311390%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=Pa9nQJjiDswHkKk+iqh/00vR8huQAs0e7TwVp+cBuLU=&amp;reserved=0">NAATI – National Accreditation Authority for Translators and Interpreters</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.tisnational.gov.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998317370%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=f7klL58NArcOIRKtKQuI48kCELuWukRo843aHSmKOqA=&amp;reserved=0">Translating and Interpreting Service (TIS) National</a></li>
</ul>
Metro North Health
<ul>
<li>Metro Health North clinicians can contact the Metro Language Service team 24/7 by telephone 3647 2000 or email <a href="mailto:metronorthlanguageservices@health.qld.gov.au">metronorthlanguageservices@health.qld.gov.au</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://metronorth.health.qld.gov.au/about-us/multicultural-health&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998322840%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=7HG82kgJd1iP/xXQFLmgY8irlmQ13Rlu68FMepBNHXE=&amp;reserved=0">Multicultural Health - Metro North Health</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://metronorth.health.qld.gov.au/about-us/multicultural-health/cald&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998328521%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=zE9Y2clOJcrjt7VuRm1KAqcHWFphzc0miWZShHpG9a0=&amp;reserved=0">Metro Health North Language Badge Program</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.csiro.au/en/research/health-medical/Overcoming-language-barriers-in-healthcare%23:~:text=The%252520CALD%252520Assist%252520app%252520features%2525201%252520more%252520than,podiatry%25252C%252520physiotherapy%25252C%252520occupational%252520therapy%252520and%252520nursing%252520More%252520items&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998334417%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=wtBZmuiuJBcS+PCcSceYBuXhSpqcdlp8J5/nZoRM9dA=&amp;reserved=0">CALD Assist </a></li>
</ul>
If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
<ul>
<li><a href="https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/">https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/</a></li>
</ul>
This season of SNACK has been produced by the <a href="https://eccq.com.au/">Ethnic Communities’ Council of Queensland</a> as part of the COTA Queensland <a href="https://www.cotaqld.org.au/program-and-services/home-care-workforce-support-program/">Home Care Workforce Support Program</a> which received grant funding from the Australian Government.
Produced by Martin Franklin at <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>

The value of engaging professional interpreters

Many people who work in aged care in Australia come from a migrant or refugee background and their cultural background and experiences influence the way that they care for other people. This is true for David Vien who became a home care worker for Diversicare (ECCQ’s home care division) after arriving in Australia as a refugee from Vietnam.

In this episode, Amanda Bowden from ECCQ’s Partners in Culturally Appropriate Care Program hears from David as he shares some of his journey to becoming a home care worker, and offers some advice for home care workers to consider when they are working with culturally diverse clients.

Thank you to the guests and organisations that contributed to this episode.

Wanting to find out more? Check out these links:
Diversicare
Volunteering in aged care
Volunteering Queensland
Frequently asked questions for potential volunteers in aged care

If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/

This season of SNACK has been produced by the Ethnic Communities’ Council of Queensland as part of the COTA Queensland Home Care Workforce Support Program which received grant funding from the Australian Government.

Produced by Martin Franklin at East Coast Studio

Many people who work in aged care in Australia come from a migrant or refugee background and their cultural background and experiences influence the way that they care for other people. This is true for David Vien who became a home care worker for Diversicare (ECCQ’s home care division) after arriving in Australia as a refugee from Vietnam.
In this episode, Amanda Bowden from ECCQ’s Partners in Culturally Appropriate Care Program hears from David as he shares some of his journey to becoming a home care worker, and offers some advice for home care workers to consider when they are working with culturally diverse clients.
Thank you to the guests and organisations that contributed to this episode.
Wanting to find out more? Check out these links:
<ul>
<li><a href="https://www.diversicare.com.au/">Diversicare</a></li>
<li><a href="https://www.health.gov.au/topics/aged-care/volunteers">Volunteering in aged care</a></li>
<li><a href="https://volunteeringqld.org.au/about/">Volunteering Queensland</a></li>
<li><a href="http://www.health.gov.au/sites/default/files/2023-11/frequently-asked-questions-for-potential-volunteers-in-aged-care.pdf">Frequently asked questions for potential volunteers in aged care</a></li>
</ul>
If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
<ul>
<li><a href="https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/">https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/</a></li>
</ul>
This season of SNACK has been produced by the <a href="https://eccq.com.au/">Ethnic Communities’ Council of Queensland</a> as part of the COTA Queensland <a href="https://www.cotaqld.org.au/program-and-services/home-care-workforce-support-program/">Home Care Workforce Support Program</a> which received grant funding from the Australian Government.
Produced by Martin Franklin at <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>

Working well with culturally diverse clients – the perspective of a bilingual home care worker

https://api.omny.fm/orgs/ec0aec5e-98bd-40f4-9dd8-aecb00184c88/clips/7bb05b22-2a81-4467-b9b3-b16900770b3c/transcript

When something’s not right

SNACK

In 1 playlist(s)

SNACK

Social links

Follow podcast

Recent clips