Being able to understand and be understood is a fundamental human right and with over 20% of Australian households speaking a language other than English, professional interpreters are essential in the provision of this right for culturally diverse communities.

Join Jenny Hazlewood from ECCQ’s Partners in Culturally Appropriate Care Program and Diana Padilla from the Language Services Team at Metro North Health as they discuss the need for engaging professional interpreters in the health and aged care setting.

They explore some of the implications of using people to interpret that aren’t professional interpreters, discuss some of the different resources that are available and share strategies for planning and holding an effective interpreting session.

Thank you to the guests and organisations that contributed to this episode.

Wanting to find out more? Check out these links:

Aged Care
Aged care access to interpreters
Actions to Support Older CALD People: a Guide for Aged Care Providers
Free translation service – Australian Government Department of Health
PICAC QLD
PICAC Alliance
Queensland 209 Human Rights Act
Stakeholder Toolkit (including contact details for Auslan and First Nation interpreters)

Interpreters
AUSIT Code of Ethics
Deaf Connect
NAATI – National Accreditation Authority for Translators and Interpreters
Translating and Interpreting Service (TIS) National

Metro North Health
Metro Health North clinicians can contact the Metro Language Service team 24/7 by telephone 3647 2000 or email metronorthlanguageservices@health.qld.gov.au
Multicultural Health - Metro North Health
Metro Health North Language Badge Program
CALD Assist 

If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/

This season of SNACK has been produced by the Ethnic Communities’ Council of Queensland as part of the COTA Queensland Home Care Workforce Support Program which received grant funding from the Australian Government.

Produced by Martin Franklin at East Coast Studio

Being able to understand and be understood is a fundamental human right and with over 20% of Australian households speaking a language other than English, professional interpreters are essential in the provision of this right for culturally diverse communities.
Join Jenny Hazlewood from ECCQ’s Partners in Culturally Appropriate Care Program and Diana Padilla from the Language Services Team at Metro North Health as they discuss the need for engaging professional interpreters in the health and aged care setting.
They explore some of the implications of using people to interpret that aren’t professional interpreters, discuss some of the different resources that are available and share strategies for planning and holding an effective interpreting session.
Thank you to the guests and organisations that contributed to this episode.
Wanting to find out more? Check out these links:
Aged Care
<ul>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/our-work/the-translating-and-interpreting-service-tis-national-for-aged-care-service-providers&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998241815%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=yEYLV+CMCPzH/uFkGP5TO+bELeXS0Ys1kXoVeU137Gc=&amp;reserved=0">Aged care access to interpreters</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/resources/publications/actions-to-support-older-cald-people-a-guide-for-aged-care-providers?language=en&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998254255%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=2oALbKfuI9opRmM8nkjruheO6WNZaE0LlTP1POeYdMY=&amp;reserved=0">Actions to Support Older CALD People: a Guide for Aged Care Providers</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://diversityagedcare.health.gov.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998263053%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=hzCGLNHdi9nkfT9kOKg6bMS9X/nQM3NPbo75LmdowO0=&amp;reserved=0">Free translation service – Australian Government Department of Health</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998269954%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=nAPdfIaX0slE/Tb1F4KIixn9UIqYio2nu5LAhRR1JrQ=&amp;reserved=0">PICAC QLD</a>       </li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://mac.org.au/picac/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998281116%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=5/sonjBvQmdhe2zLhriHbO21i0fnzxBvg3rz5S04LX0=&amp;reserved=0">PICAC Alliance</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.qhrc.qld.gov.au/your-rights/human-rights-law&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998287352%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=+FYSBuSWPydNtFITzl7afm99bkF8rPVXJjYV1o04usU=&amp;reserved=0">Queensland 209 Human Rights Act</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.health.gov.au/resources/publications/stakeholder-toolkit-connecting-older-australians-from-diverse-backgrounds-with-aged-care-services&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998293377%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=1arkrt4RCYH4DK+iYSyAEUysN7zdwJfK5iB9kl4nqoQ=&amp;reserved=0">Stakeholder Toolkit (including contact details for Auslan and First Nation interpreters)</a></li>
</ul>
Interpreters
<ul>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://ausit.org/code-of-ethics/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998299139%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=rTaaqowHylE4a3slxw7bbfyn2LH0rOLkRnDMqHIbTUA=&amp;reserved=0">AUSIT Code of Ethics</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://deafconnect.org.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998304857%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=/5G1kDMVsgXceE/7IU+Gyi/ZYkbuih90Oyc6laLHYSw=&amp;reserved=0">Deaf Connect</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.naati.com.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998311390%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=Pa9nQJjiDswHkKk+iqh/00vR8huQAs0e7TwVp+cBuLU=&amp;reserved=0">NAATI – National Accreditation Authority for Translators and Interpreters</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.tisnational.gov.au/&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998317370%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=f7klL58NArcOIRKtKQuI48kCELuWukRo843aHSmKOqA=&amp;reserved=0">Translating and Interpreting Service (TIS) National</a></li>
</ul>
Metro North Health
<ul>
<li>Metro Health North clinicians can contact the Metro Language Service team 24/7 by telephone 3647 2000 or email <a href="mailto:metronorthlanguageservices@health.qld.gov.au">metronorthlanguageservices@health.qld.gov.au</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://metronorth.health.qld.gov.au/about-us/multicultural-health&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998322840%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=7HG82kgJd1iP/xXQFLmgY8irlmQ13Rlu68FMepBNHXE=&amp;reserved=0">Multicultural Health - Metro North Health</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://metronorth.health.qld.gov.au/about-us/multicultural-health/cald&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998328521%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=zE9Y2clOJcrjt7VuRm1KAqcHWFphzc0miWZShHpG9a0=&amp;reserved=0">Metro Health North Language Badge Program</a></li>
<li><a href="https://aus01.safelinks.protection.outlook.com/?url=https://www.csiro.au/en/research/health-medical/Overcoming-language-barriers-in-healthcare%23:~:text=The%252520CALD%252520Assist%252520app%252520features%2525201%252520more%252520than,podiatry%25252C%252520physiotherapy%25252C%252520occupational%252520therapy%252520and%252520nursing%252520More%252520items&amp;data=05%257C02%257Cmasadmin@eccq.com.au%257C27a99b6d830c4ec2b2d008dc4c85db38%257C3d0cc472c93d4964824f1a8d2a0702d4%257C0%257C0%257C638469384998334417%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%257C0%257C%257C%257C&amp;sdata=wtBZmuiuJBcS+PCcSceYBuXhSpqcdlp8J5/nZoRM9dA=&amp;reserved=0">CALD Assist </a></li>
</ul>
If you would like further information about Partners in Culturally Appropriate Care Queensland, please visit:
<ul>
<li><a href="https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/">https://eccq.com.au/aged-care/partners-in-culturally-appropriate-care/</a></li>
</ul>
This season of SNACK has been produced by the <a href="https://eccq.com.au/">Ethnic Communities’ Council of Queensland</a> as part of the COTA Queensland <a href="https://www.cotaqld.org.au/program-and-services/home-care-workforce-support-program/">Home Care Workforce Support Program</a> which received grant funding from the Australian Government.
Produced by Martin Franklin at <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>

Byte-sized inspiration for person-centred aged care.

We break down some of the big questions around what it really means to be person-centred, with insights from those in the know including people who use care services, care staff, and other experts in the field.

This podcast is for anyone who cares about doing care differently.  

Byte-sized inspiration for person-centred aged care.
We break down some of the big questions around what it really means to be person-centred, with insights from those in the know including people who use care services, care staff, and other experts in the field.
This podcast is for anyone who cares about doing care differently.

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