How do you build a workplace where people don't just stay, but grow, return, and recommend it to others?

In this episode of HR Unlocked, Lisa Oakley sits down with Khush Sethi, Head of Talent & Culture at ClearPoint, to explore leadership, organisational culture, talent management, and the future of People & Culture.

Drawing on more than 15 years of experience, Khush shares practical insights into creating exceptional employee experiences, developing leaders, fostering psychological safety, and balancing technology with genuine human connection.

From co-creating organisational values and embracing AI to building curiosity, resilience, and authentic leadership, this conversation offers practical lessons for leaders looking to create cultures where both people and businesses thrive.

What You'll Learn

• Why talent management is about the entire employee lifecycle

• How organisational values should guide everyday decisions

• The importance of curiosity, psychological safety, and continuous learning

• How AI can enhance, rather than replace, human connection

• Why leadership development is an ongoing journey

• How co-creating culture strengthens engagement and trust

• The difference between being kind and simply being nice as a leader

Key Takeaways

• Strong cultures are built through everyday behaviours, not words on a wall

• Great leaders lead with curiosity, empathy, and authenticity

• AI is most valuable when it supports, rather than replaces, human connection

• Leadership is about creating environments where people can learn, grow, and contribute

• Trust, communication, and shared ownership are the foundations of high-performing organisations

About Khush Sethi

Khush Sethi is Head of Talent & Culture at ClearPoint, leading People & Culture across Australasia and the United Kingdom. Passionate about creating meaningful employee experiences, she specialises in organisational culture, leadership development, talent strategy, and building workplaces where people feel connected, valued, and empowered to do their best work.

Why This Episode Matters

As organisations navigate AI, changing workforce expectations, and increasingly complex leadership challenges, creating cultures built on trust, learning, and authentic human connection has never been more important. This episode offers practical insights for leaders, HR professionals, and business owners looking to build resilient, high-performing organisations.

Resources

• Connect with Khush Sethi on LinkedIn - https://www.linkedin.com/in/khushsethi/