Chartered Accountants Australia and New Zealand (CA ANZ) is the professional body for chartered accountants and one part of its role is to investigate complaints against members. This episode of Small Firm, Big Impact takes a closer look at the conduct process, how the disciplinary bodies within CA ANZ work and what members should do if a complaint is made against them. Australian Conduct Leader Kate Dixon and New Zealand Conduct Leader Rebecca Stickney join host Gillian Bowen to explain.  

Resources referred to in the episode: 
The complaints page on the CA ANZ website
CA Advisory Group
CA Advisory Group Small Firm, Big Impact episode 
Decisions Register

Chartered Accountants Australia and New Zealand (CA ANZ) is the professional body for chartered accountants and one part of its role is to investigate complaints against members. This episode of Small Firm, Big Impact takes a closer look at the conduct process, how the disciplinary bodies within CA ANZ work and what members should do if a complaint is made against them. Australian Conduct Leader Kate Dixon and New Zealand Conduct Leader Rebecca Stickney join host Gillian Bowen to explain.  
Resources referred to in the episode: 
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">The <a href="https://www.charteredaccountantsanz.com/about-us/complaints">complaints</a> page on the CA ANZ website</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/member-services/mentoring-and-support/ca-advisory-group">CA Advisory Group</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">CA Advisory Group <a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/podcasts/small-firm-big-impact/s3e18-how-to-get-help-with-ethical-dilemmas">Small Firm, Big Impact</a> episode </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/about-us/complaints/decisions-register">Decisions Register</a> </li>
</ul>

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager Gillian Bowen will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/" aria-label="Link Gillian Bowen">Gillian Bowen</a> will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

Giving Chartered Accountants, the up-to-date information they need to do their jobs.

Small Firm, Big Impact

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The series is full of factual and practical content from experts, giving chartered accountants the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager Gillian Bowen will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice. Find out more about CA ANZ here. Disclaimer: The opinions and statements expressed in this podcast are provided for general information only are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The series is full of factual and practical content from experts, giving chartered accountants the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/">Gillian Bowen</a> will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice. Find out more about CA ANZ <a href="https://www.charteredaccountantsanz.com/">here</a>. Disclaimer: The opinions and statements expressed in this podcast are provided for general information only are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

The CA ANZ complaints process

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/75f5cb3d-d48a-473b-a212-b176000951db/transcript

As a tax professional – do you know how to recognise the signs of the tax system being used for financial abuse? Experts in this area believe tax professionals are uniquely poised to recognise people experiencing intimate partner financial abuse, with the annual tax return providing a regular contact point. Associate Professor Ann Kayis-Kumar, the Founding Director of the UNSW Tax and Business Advisory Clinic, and Jasmine Opdam, Senior Policy and Advocacy Officer at Redfern Legal Centre’s Financial Abuse Service NSW join Gillian Bowen to explain financial abuse, how the tax system is abused by perpetrators and how tax professionals can start to recognise the signs.

Resources referred to in the episode:
CA ANZ Article: ‘Financial abuse in the tax system – recognise the signs’
Register for the Sharing Knowledge session ‘Recognising the signs of client financial abuse’
CA ANZ submission to Australian parliamentary inquiry: Financial Services Regulatory Framework in Relation to Financial Abuse
Contact the CA ANZ Professional Standards Team for practical guidance on the ethics and rules related to a professional issues such as financial abuse
CA ANZ Smaller Practices Centre
Contact the UNSW Tax and Business Advisory Clinic to get involved

For anyone personally experiencing financial abuse support is available:

In Australia refer toYourtoolkit.com

In New Zealand refer toGood Shepherd

All CA ANZ members can access free EAP support

Financial counselling and pro bono tax services:  
National Debt Helpline: 1800 007 007  
Small Business Debt Helpline (national): 1800 413 828  
National Tax Clinic Program (for tax clinics in each state) 

Financial abuse specialist legal and non-legal support:  
Financial Abuse Service NSW at Redfern Legal Centre (New South Wales): 0481 730 344

Family and domestic violence support services:  
1800 RESPECT (24-hour national helpline): 1800 737 732  
Men's Referral Service: 1300 766 491  
Lifeline (24-hour crisis line): 131 114  
Relationships Australia: 1300 364 277  

Additional workplace resources:

UN Women resource (AU):Domestic and Family Violence is a Workplace Issue - The Facts

UN Women resource (AU):Workplace Action on Domestic and Family Violence – Tools and Resources

UN Women resource (AU):A Framework for Workplace Action on Domestic and Family Violence

Employment NZ resource (NZ):Rights for Employees Affected by Domestic Violence

Employment NZ resource (NZ):Managing Family Violence Leave

As a tax professional – do you know how to recognise the signs of the tax system being used for financial abuse? Experts in this area believe tax professionals are uniquely poised to recognise people experiencing intimate partner financial abuse, with the annual tax return providing a regular contact point. Associate Professor <a href="https://www.linkedin.com/in/ann-kayis-kumar/">Ann Kayis-Kumar</a>, the Founding Director of the UNSW Tax and Business Advisory Clinic, and <a href="https://www.linkedin.com/in/jasmineopdam/">Jasmine Opdam</a>, Senior Policy and Advocacy Officer at Redfern Legal Centre’s Financial Abuse Service NSW join <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/">Gillian Bowen</a> to explain financial abuse, how the tax system is abused by perpetrators and how tax professionals can start to recognise the signs.
Resources referred to in the episode:
<ul>
<li>CA ANZ Article: <a href="https://www.charteredaccountantsanz.com/member-services/technical/tax/tax-in-focus/financial-abuse-in-the-tax-system-recognise-the-signs?mkt_tok=OTc4LVJKQy0wMTgAAAGVv_CU-bGPfP0-TveDs7NFd174pO0ClL7ecdHNU5XtSI7x-hrk2eZlRZNkD0DwyCGuIjj1Z61KcJ_6rlkS-H28WLebEff5zfhh7SxUuyl8YRclSg">‘Financial abuse in the tax system – recognise the signs’</a></li>
<li><a href="https://events.charteredaccountantsanz.com/AmezGO">Register</a> for the Sharing Knowledge session ‘Recognising the signs of client financial abuse’</li>
<li>CA ANZ submission to Australian parliamentary inquiry: <a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/policy-submissions/submission-on-financial-services-regulatory-framework-in-relation-to-financial-abuse">Financial Services Regulatory Framework in Relation to Financial Abuse</a></li>
<li><a href="https://www.charteredaccountantsanz.com/contact-us">Contact</a> the CA ANZ Professional Standards Team for practical guidance on the ethics and rules related to a professional issues such as financial abuse</li>
<li>CA ANZ <a href="https://www.charteredaccountantsanz.com/member-services/smp-resource-centre">Smaller Practices Centre</a></li>
<li><a href="mailto:taxclinic@unsw.edu.au">Contact</a> the UNSW Tax and Business Advisory Clinic to get involved</li>
</ul>
For anyone personally experiencing financial abuse support is available:
In Australia refer to <a href="https://yourtoolkit.com/">Yourtoolkit.com</a>
In New Zealand refer to <a href="https://goodshepherd.org.nz/how-we-help/">Good Shepherd</a>
All CA ANZ members can access <a href="https://www.charteredaccountantsanz.com/member-services/mentoring-and-support/ca-wellbeing">free EAP support</a>
Financial counselling and pro bono tax services:  
<ul>
<li><a href="https://ndh.org.au/">National Debt Helpline</a>: 1800 007 007  </li>
<li><a href="https://sbdh.org.au/">Small Business Debt Helpline</a> (national): 1800 413 828  </li>
<li><a href="https://www.ato.gov.au/individuals-and-families/financial-difficulties-and-disasters/support-to-lodge-and-pay/national-tax-clinic-program">National Tax Clinic Program</a> (for tax clinics in each state) </li>
</ul>
Financial abuse specialist legal and non-legal support:  
<ul>
<li><a href="https://rlc.org.au/fas">Financial Abuse Service NSW</a> at Redfern Legal Centre (New South Wales): 0481 730 344 </li>
</ul>
Family and domestic violence support services:  
<ul>
<li><a href="https://www.1800respect.org.au/">1800 RESPECT</a> (24-hour national helpline): 1800 737 732  </li>
<li><a href="http://mrs.org.au/">Men's Referral Service</a>: 1300 766 491  </li>
<li><a href="https://www.lifeline.org.au/">Lifeline</a> (24-hour crisis line): 131 114  </li>
<li><a href="http://www.relationships.org.au/">Relationships Australia</a>: 1300 364 277  </li>
</ul>
Additional workplace resources:
UN Women resource (AU): <a href="https://d34i4iunxry8hn.cloudfront.net/f7e687f951dcb1a2d425bbcdd291cb49.pdf">Domestic and Family Violence is a Workplace Issue - The Facts</a>
UN Women resource (AU): <a href="https://d34i4iunxry8hn.cloudfront.net/a93fff3465a83039fad58d9abc00ea91.pdf">Workplace Action on Domestic and Family Violence – Tools and Resources</a>
UN Women resource (AU): <a href="https://d34i4iunxry8hn.cloudfront.net/0fb5f07eda093869511192694313b4cf.pdf">A Framework for Workplace Action on Domestic and Family Violence</a>
Employment NZ resource (NZ): <a href="https://www.employment.govt.nz/assets/uploads/documents/leave-and-holidays/rights-for-employees-affected-by-domestic-violence.pdf">Rights for Employees Affected by Domestic Violence</a>
Employment NZ resource (NZ): <a href="https://www.employment.govt.nz/leave-and-holidays/family-violence-leave/managing-family-violence-leave">Managing Family Violence Leave</a>

Financial abuse in the tax system and how to recognise the signs

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/e0e678a7-8001-4112-b275-b23300316170/transcript

A Bill has been introduced into the Australian parliament to reform the Australian anti-money laundering and counter-terrorism financing regime. This episode explains to CA ANZ members what’s in the Bill, how it may impact you, your business and your clients and when to start getting ready to comply. CA ANZ Senior Policy Advocate for Business Reform, Jill Muir joins Gillian Bowen for this practical discussion. 

Resources referred to in the episode: 
Media statement on AML/CTF Bill
CA ANZ Q&A on Australia's AML/CTF regime
Contact the CA ANZ Business Reform team 
AUSTRAC’s topic-based videos

A Bill has been introduced into the Australian parliament to reform the Australian anti-money laundering and counter-terrorism financing regime. This episode explains to CA ANZ members what’s in the Bill, how it may impact you, your business and your clients and when to start getting ready to comply. CA ANZ Senior Policy Advocate for Business Reform, <a href="https://www.linkedin.com/in/jill-muir-909377186/">Jill Muir</a> joins <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/">Gillian Bowen</a> for this practical discussion. 
Resources referred to in the episode: 
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/media-centre/press-releases/anti-money-laundering-counter-terrorism-financing-reforms-introduced">Media statement on AML/CTF Bill</a> </li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/insights/research-and-insights/australias-amlctf-reforms-questions-and-answers.">CA ANZ Q&amp;A on Australia's AML/CTF regime</a> </li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="mailto:businessreform@charteredaccountantsanz.com">Contact</a> the CA ANZ Business Reform team </li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">AUSTRAC’s topic-based <a href="https://www.austrac.gov.au/business/core-guidance/amlctf-programs/money-launderingterrorism-financing-risk-assessment">videos</a> </li>
</ul>

Impacts of reforms to the Australian anti-money laundering and counter-terrorism financing regime

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/a9d93f84-14eb-4675-8b41-b1f701888057/transcript

In this episode, hear directly from two employers on why they get their employees to do the CA Program over other offerings, and how it benefits your business. You’ll hear how graduates bring immediate value and have the skills for what businesses need in the future. Erinn Stanley CA, a manager at mid-tier accounting firm William Buck, and Justin Enright CA, a managing partner at Morse Group join Gillian Bowen to explain the CA Program difference. 

Resources referred to the in episode:
CA Program information for employers
CA Program information for employees

In this episode, hear directly from two employers on why they get their employees to do the CA Program over other offerings, and how it benefits your business. You’ll hear how graduates bring immediate value and have the skills for what businesses need in the future. <a href="https://www.linkedin.com/in/erinn-stanley-a77024114/">Erinn Stanley CA</a>, a manager at mid-tier accounting firm William Buck, and <a href="https://www.linkedin.com/in/businessadvisor2/">Justin Enright CA,</a> a managing partner at Morse Group join <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/">Gillian Bowen</a> to explain the CA Program difference. 
Resources referred to the in episode:
<ul>
<li><a href="https://www.charteredaccountantsanz.com/become-a-member/why-ca/information-for-employers">CA Program information for employers</a> </li>
<li><a href="https://www.charteredaccountantsanz.com/become-a-member/why-ca/discover-the-ca-program">CA Program information for employees</a> </li>
</ul>

The benefits of your employees doing the CA Program

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/9321a5c9-e243-45b5-a0f4-b1d9000d21e6/transcript

The CA ANZ complaints process

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