Chartered Accountants Australia and New Zealand (CA ANZ) is the professional body for chartered accountants and one part of its role is to investigate complaints against members. This episode of Small Firm, Big Impact takes a closer look at the conduct process, how the disciplinary bodies within CA ANZ work and what members should do if a complaint is made against them. Australian Conduct Leader Kate Dixon and New Zealand Conduct Leader Rebecca Stickney join host Gillian Bowen to explain.  

Resources referred to in the episode: 

• The complaints page on the CA ANZ website
• CA Advisory Group
• CA Advisory Group Small Firm, Big Impact episode 
• Decisions Register