Members regularly get in contact with the CA ANZ Tax Team for support on addressing issues with the Australian Tax office. Many are frustrated with declining service standards, especially how long it is taking the ATO to address issues and poor communication from the ATO.   

In this episode, Senior Tax Advocate Susan Franks CA explains how to get improved service, what CA ANZ is doing to advocate on behalf of members, the resources CA ANZ has available to help and what’s on the agenda for next year. 

Useful links: 
Sharing Knowledge: 

Lodgement Tips and Tricks (October 26, 2023) 
Inspector General of Taxation and Taxation Ombudsman Update (October 19, 2023) 
ATO Debt Collection (REGISTER NOW: 7 December, 2023) 
Receive Tax News: Members can sign up for a tax newsletter from the CA ANZ Tax Team by updating ‘My Preferences’ in My CA
Email the CA ANZ Tax Team or give us a call

Members regularly get in contact with the CA ANZ Tax Team for support on addressing issues with the Australian Tax office. Many are frustrated with declining service standards, especially how long it is taking the ATO to address issues and poor communication from the ATO.   
In this episode, Senior Tax Advocate Susan Franks CA explains how to get improved service, what CA ANZ is doing to advocate on behalf of members, the resources CA ANZ has available to help and what’s on the agenda for next year. 
Useful links: 
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Sharing Knowledge: 
<ul>
<li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/sharing-knowledge/supporting-business?videoId=6339927406112">Lodgement Tips and Tricks</a> (October 26, 2023) </li>
<li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/sharing-knowledge/supporting-business?videoId=6339423326112">Inspector General of Taxation and Taxation Ombudsman Update</a> (October 19, 2023) </li>
<li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><a href="https://store.charteredaccountantsanz.com/ONLINE-EVENT-AU-Sharing-Knowledge-ATO-Tax-Debt-Collection?quantity=1&amp;custcol_lll_eventdate_opt=7&amp;custcol_lll_eventyear_opt=8&amp;Location=Online&amp;custcol_lll_eventmonth_opt=12">ATO Debt Collection</a> (REGISTER NOW: 7 December, 2023) </li>
</ul>
</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Receive Tax News: Members can sign up for a tax newsletter from the CA ANZ Tax Team by updating ‘My Preferences’ in <a href="https://myca.charteredaccountantsanz.com/my-preferences/overview%C2%A0">My CA</a>  </li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"><a href="mailto:taxteamau@charteredaccountantsanz.com">Email</a> the CA ANZ Tax Team or give us a <a href="https://www.charteredaccountantsanz.com/contact-us">call</a> </li>
</ul>

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager Gillian Bowen will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/" aria-label="Link Gillian Bowen">Gillian Bowen</a> will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

Giving Chartered Accountants, the up-to-date information they need to do their jobs.

Small Firm, Big Impact

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The series is full of factual and practical content from experts, giving chartered accountants the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager Gillian Bowen will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice. Find out more about CA ANZ here. Disclaimer: The opinions and statements expressed in this podcast are provided for general information only are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The series is full of factual and practical content from experts, giving chartered accountants the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/">Gillian Bowen</a> will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice. Find out more about CA ANZ <a href="https://www.charteredaccountantsanz.com/">here</a>. Disclaimer: The opinions and statements expressed in this podcast are provided for general information only are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

Improving ATO Service

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/c0b0ec2f-7668-4162-aeb9-b0cb00162352/transcript

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