In episode 218 of Small Business Talk, Cathy Smith chats with Bill Nikolouzakis, a seasoned entrepreneur and founder of Levels Growth Consultants. They delve into the crucial topic of enhancing customer experience for repeat and referral business. Bill shares his rich entrepreneurial journey, including his venture into consultancy to bring corporate-level strategies to small businesses.

Key discussion points include understanding and exceeding customer expectations, transforming clients into active promoters, and the importance of viewing service delivery through the customers' eyes. Bill also touches on the concept of service quality exceeding expectations, using real-life examples from his career to illustrate how this approach leads to sustainable business growth.

The conversation offers practical advice for small business owners on improving customer service, handling feedback, and the art of communication. It wraps up with a quick-fire round where Bill imparts valuable business wisdom, including his favourite book and the best advice he's received.

This episode is a treasure trove for anyone looking to enhance their customer experience and drive business growth through satisfaction and referrals.

Listen to episode 218 of Small Business Talk with Cathy Smith, brought to you by CATCO Enterprises for all the details.

In episode 218 of Small Business Talk, Cathy Smith chats with Bill Nikolouzakis, a seasoned entrepreneur and founder of Levels Growth Consultants. They delve into the crucial topic of enhancing customer experience for repeat and referral business. Bill shares his rich entrepreneurial journey, including his venture into consultancy to bring corporate-level strategies to small businesses.
Key discussion points include understanding and exceeding customer expectations, transforming clients into active promoters, and the importance of viewing service delivery through the customers' eyes. Bill also touches on the concept of service quality exceeding expectations, using real-life examples from his career to illustrate how this approach leads to sustainable business growth.
The conversation offers practical advice for small business owners on improving customer service, handling feedback, and the art of communication. It wraps up with a quick-fire round where Bill imparts valuable business wisdom, including his favourite book and the best advice he's received.
This episode is a treasure trove for anyone looking to enhance their customer experience and drive business growth through satisfaction and referrals.
Listen to episode 218 of Small Business Talk with Cathy Smith, brought to you by CATCO Enterprises for all the details.

Small Business Talk for Coaches with Cathy Smith

Your go to podcast for marketing, visibility, and client growth. Whether you are just starting out or ready to scale, Cathy shares real strategies to turn your coaching passion into a profitable business.

🎙 Weekly episodes
📈 Practical tips and tools
🤝 Built for coaches like you

Need help growing your business?
Get free resources, the book, and program at
coachesmarketingroadmap.com.au

Follow for updates and fresh episodes.

Small Business Talk for Coaches with Cathy Smith
Your go to podcast for marketing, visibility, and client growth. Whether you are just starting out or ready to scale, Cathy shares real strategies to turn your coaching passion into a profitable business.
🎙 Weekly episodes 📈 Practical tips and tools 🤝 Built for coaches like you
Need help growing your business? Get free resources, the book, and program at <a href="https://coachesmarketingroadmap.com.au" data-start="575" data-end="647">coachesmarketingroadmap.com.au</a>
Follow for updates and fresh episodes.

Small Business Talk Podcast For Coaches. This podcast is the ultimate resource for coaches looking to transform their coaching passion into a thriving business. Cathy Smith began her journey as a marketing professional in 2001 and has helped thousands of businesses to grow. Cathy specialises in helping coaches and is dedicated to showing you how to get your first clients and many more. If you are ready to take your coaching practice to the next level, then you are in the right place. Whether you are just starting your coaching journey or you're an experienced coach not seeing the results you desire, this podcast is for you.

Small Business Talk For Coaches With Cathy Smith

Small Business Talk For Coaches

How to improve customer experience for repeat and referral business. In episode 218 of Small Business Talk, Cathy Smith chats with Bill Nikolouzakis, a seasoned entrepreneur and founder of Levels Growth Consultants. They delve into the crucial topic of enhancing customer experience for repeat and referral business. Bill shares his rich entrepreneurial journey, including his venture into consultancy to bring corporate-level strategies to small businesses.  Key discussion points include understanding and exceeding customer expectations, transforming clients into active promoters, and the importance of viewing service delivery through the customers' eyes. Bill also touches on the concept of service quality exceeding expectations, using real-life examples from his career to illustrate how this approach leads to sustainable business growth.  The conversation offers practical advice for small business owners on improving customer service, handling feedback, and the art of communication. It wraps up with a quick-fire round where Bill imparts valuable business wisdom, including his favourite book and the best advice he's received.  This episode is a treasure trove for anyone looking to enhance their customer experience and drive business growth through satisfaction and referrals.  Listen to episode 218 of Small Business Talk with Cathy Smith, brought to you by CATCO Enterprises for all the details.

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