Why Is Consumer-First Design So Hard??

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Published Aug 31, 2022, 10:29 PM

This episode continues our Greatest Hits collection, where we replay some of the top episodes from Healthcare Rap and other podcasts. 

This episode originally aired in August 2021, and it was one of the most popular episodes last year. Zain Ismail and Jared Johnson issued a challenge to the industry. They talk about why it’s been so hard historically to create consumer-first healthcare services and experiences. Then they dive deep into the patriarchal origins of traditional medicine and look at how to create an internal culture of innovation to gain consensus for new ideas.

A lot of these challenges still hold true, so we wanted to replay this one and keep the discussion alive in the industry. 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. 

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Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership f 
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