In the 2nd of a 3-part bonus series, Jared shares his top 5 insights for B2B2C digital health companies to understand their role in making healthcare consumer-centered.  The role of digital health companies:  Understand consumers more deeply than anyone else.  Create a product or service so good that consumers demand it.  Educate consumers so they see you as a solution.  Educate health systems / employers / health plans so they understand your value.  Use your brand “for good” (obligatory Wicked reference).   SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#427) 

Ryan Howells, Program Manager of the CARIN Alliance and Partner at Leavitt Partners, shares how to kill the clipboard in healthcare once and for all. Ryan is reported to be a finalist to lead the ONC, and he recently co-authored a 17-page roadmap for federal policy and the industry to accelerate innovation and cut administrative waste. As an advocate for scaling open data standards at the federal level, his point of view on interoperability is important to understand as federal policy is being written as we speak.  All that, plus the Flava of the Week about LillyDirect adding Alzheimer's care to its platform. Who’s really in charge of the journey when pharma becomes a care coordinator, and what role can Pharma platforms play in the continual evolution of healthcare becoming direct to consumer? Paper: Kill the Clipboard!: https://leavittpartners.com/wp-content/uploads/2025/03/NEW-Ideas-for-the-Trump-Department-of-HHS_FINAL.pdf  RFI: https://www.federalregister.gov/documents/2025/05/16/2025-08701/request-for-information-health-technology-ecosystem. SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#426) 

In the 1st of a 3-part bonus series, Jared shares his top takes on the impact and value for health systems to make healthcare consumer-centered:  Growth Strategy: Consumer experience is a differentiator, not a distraction.  Digital Transformation: Consumer expectations aren’t an obstacle — they’re the accelerator for change management.  Team Development: Every marketer is now in the experience business.  Business Model Innovation: The momentum behind the move to prevention and wellness dwarfs anything that we saw at the peak of retail health.  Personal Development: Being a source of trusted information is a moral imperative, and one of the quickest paths to fulfillment in this field.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#425) 

Shweta Maniar, Global Director of Health and Life Sciences at Google, shares how investing in the foundations of healthcare delivery and life sciences innovation will power the evolution from sick care to well care in the years ahead.  All that, plus the Flava of the Week about the launch of General Medicine. What should you know about the new venture from former Amazon and PillPack leaders, and how could their consumer transformation architecture lead to a more "shoppable" consumer experience?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#424) 

(Originally airing in February 2023) Chris McGhee, the Co-Founder and former CEO of Current Health, shares the backstory of their health-at-home platform being acquired by Best Buy for $400 Million and offers insights on how care at home plays an important part in creating amazing consumer experiences.  With news last week that Best Buy Health is restructuring, it’s interesting to go back and hear the company’s vision now and the consumer behavior insights on which that vision is based.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#423) 

David Kamenir, Vice President of US Enterprise Strategy for Novo Nordisk, reflects on lessons in leadership, strategy, and the accelerated pace of change in healthcare and life sciences, and he shares how he has learned to understand and even predict consumerization trends during more than two decades as a Pharma leader.  All that, plus the Flava of the Week about employee wellness trends. What does WellHub’s latest report tell us from millions of wellbeing data points, and where do employee wellness and digital fitness collide?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#422) 

(BONUS EPISODE) Live from ViVE: Stephanie Lahr, Chief Experience Officer at  Artisight, shares how computer vision and other smart hospital room technologies can identify some of the friction points that plague clinicians and free them up to spend more time on patient care.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#421) 

What do a life score, a public benefit corporation, and boiling the ocean have in common? They’re all part of a big conversation with Gary Druckenmiller and Robert Sundelius that goes in directions we’ve always wanted to go. Are you tired of trying to fix misaligned incentives, or feel like the work you’re doing isn’t making enough change, or wonder why we aren’t talking more about human flourishing instead of just health or wellness? Let’s go there.  All that, plus the Flava of the Week about Whoop’s new hardware. What insights can we get from Whoop 5.0 about our long-term health and performance, and how can its data help you take charge of your health?   SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: https://www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#420) 

(BONUS EPISODE) Live from ViVE: Kent Dicks, CEO and Founder of Life365, chats about the amplified power of personal health data, the access challenge for Veterans in rural areas, and a real-life example of collecting remote patient data using balloon and a car charger!  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#419) 

Dr. Marschall Runge, CEO of Michigan Medicine and Dean of the Medical School at the University of Michigan, shares remarkable perspective on how technology advances, policy changes, and emerging business models are fundamentally transforming the industry — all from his brand new book, The Great Healthcare Disruption.  All that, plus the Flava of the Week about Oura’s newly released Meals and Glucose product features. What new health tracking possibilities do these features unlock for consumers, and what’s next from the world of modern wearables?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: https://www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#418) 

(BONUS EPISODE) Live from HIMSS: Joe Brennan, VP of Provider Solutions at TytoCare, discusses how having home-based health exams changes the dynamic of the patient experience.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#417) 

Amelia Hay, VP, Startup Programming and Investments at AgeTech Collaborative™ from AARP, highlights the impressive ways that the 50-plus population is engaging in their health, where brain health and loneliness fit in, and how the AgeTech Collaborative is rapidly advancing efforts at the intersection of aging and wellness.  All that, plus the Flava of the Week about the revolutionary winds that are starting to blow again. Are you paying attention to how traditional care is falling further behind, and how can you recommit to be part of the future of health and wellness?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: https://www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#416) 

(BONUS EPISODE) Live from ViVE: Travis Rush, CEO of Reperio Health, shares the revolutionary way that patients can measure all of their relevant vital signs from the comfort of their own home within minutes — and no need for a lab.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#415) 

Dr. Peter Chang, Chief Transformation Officer at Tampa General Hospital, shares insights from his work leading digital transformation, including how they are creating an operating system to drive care coordination and scalability, which aspects of health are NOT delivered by a health system, and the unintended effects of snot truly personalizing digital engagements.  All that, plus the Flava of the Week about generational attitudes towards digital health. What did Rock Health’s latest survey tell us about how each generation feels about virtual health and other offerings, and how can we factor in age while designing consumer-centered experiences?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: https://www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#414) 

(BONUS EPISODE) Live from HIMSS: Tanay Tandon, CEO of Commure, breaks down the evolution of AI from copilots to autopilots and the opportunities for simplifying healthcare processes. <Episode was recorded in a noisy room; our apologies for the quality of this episode.> SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community, the only place to bring together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#413) 

Lisbeth Votruba, Chief Clinical Officer at AvaSure, joins the show to discuss how AI-driven virtual care is benefiting consumers and shaping the future of health, as well as an exclusive description of AvaSure’s collaboration with Nvidia and Oracle for an AI-powered virtual concierge.  All that, plus the Flava of the Week about addressing physical inactivity. How can sporting good brands partner with providers, and how is that an entry into a bigger conversation about integrating proactive health with traditional healthcare services? SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: https://www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#412) 

(BONUS EPISODE) Live from HIMSS: Frank Harvey, CEO of Surescripts, shares how solving prior authorization removes friction and unlocks a new type of experience for patients, physicians, and pharmacists.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#411) 

Morley Baker, Founder and CEO of Shed, discusses the journey of making wellness available to every body, how a pod-based team approach is giving consumers the help that they’ve been asking for, and where some of the newest products and services for cognitive ability and weight management fit into wellness journeys.  All that, plus the Flava of the Week about Alexa+. Will Amazon’s new agentic capabilities make it the AI-powered personal assistant that we have always wanted, and what are some recommendations that we have for it to become a game-changing application for health consumers?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#410) 

(BONUS EPISODE) Live from ViVE: Dr. Georgia Gaveras is Co-founder & Chief Medical Officer at leading telepsychiatry provider Talkiatry, and she shares how telepsychiatry reduces care gaps and stigma so more psychiatric needs are met.  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#409) 

Jamey Shiels, Senior Vice President of Consumer and Digital Experience at Advocate Health, discusses the tech that supports their consumer experience strategy, where health systems are playing in wellness, and what they need to do in order to successfully engage consumers today.  All that, plus have the Flava of the Week about where the puck is going. What does it mean to focus on connecting journeys, and how can we usher in the next stage of Consumerism?  SPOTLIGHT: SHED  Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-backed wellness strategies, Shed empowers individuals to take control of their health and live longer, healthier lives.  Start your wellness journey today: www.tryshed.com/?utm_source=referral&utm_medium=podcast&utm_campaign=healthcare_rap JOIN THE COMMUNITY This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#408) 

(BONUS EPISODE) Live from HIMSS: Dr. Deborah Edberg is the inaugural Chief Wellness Officer at Oak Street Health, and she discusses the intersections of physician wellness and patient experience.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#407) 

Courtney Johnk, Global Head of Partnerships and Healthcare for Wing, gives the latest on where you would and wouldn’t expect drone delivery to bring value in the healthcare supply chain, how Wing’s partner network brings their service to life, and the quest to bring down healthcare costs across the board.  All that, plus the Flava of the Week about DispatchHealth acquiring Medically Home. What can we expect from this move in the healthcare at home space, and what’s our role as supporters of this consumer-centered care model?  This show is produced by the Healthcare Rap Community. Whether you're actively working to make healthcare more consumer-centered or just want to know the latest options for your own health and wellness journey, this community is for you! (#406) 

(BONUS EPISODE) Live from HIMSS: One of the best parts about conferences like HIMSS is the opportunity to sit down with friends and legends in the space. Ed Marx happens to be both, and in this bonus episode, he was kind enough to share what he’s paying attention to and why he thinks addressing relationships between vendors and buyers can spark future waves of innovation.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#405) 

Douwe Bergsma, Chief Marketing Officer at Piedmont, discusses why their team stopped using the term "Consumer," where patient insights fit in their org structure, and why he doesn’t see an outsider swooping in and saving healthcare.  All that, plus the Flava of the Week about new lower-cost, cash-pay options for Wegovy. How are GLP1's altering healthcare’s definitions of access and experience, and how are they shaping expectations?  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#404) 

(BONUS EPISODE) Live from HIMSS: A.J. Loiacono, CEO of Capital Rx, shares a story from a colleague who had three entities on the phone offering different prices for a medical procedure all at the same time, as an example of the unnecessary complexity in claim administration that his team is trying to solve.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#403) 

Jared speaks with Dr. James Mansi, VP of Medical Affairs at Moderna, on the 5-year anniversary of COVID-19 lockdown. The conversation goes some places you might not expect, including how we can drive innovation at a faster pace again and where Moderna is focusing for the next 12 months.  All that, plus the Flava of the Week reflecting on the week of March 15th, 2020. How can we reflect on the past so it doesn’t take us another pandemic to prepare for our future?  This show is produced by the Consumer-First Health Group, the community obsessed with making healthcare consumer-centered. (#402) 

(BONUS EPISODE) Live from HIMSS: Joey Seliski, Director of Technology Strategy and Digital Health at Allegheny Health Network, and Franco Cardillo, Executive Director of Digital Transformation Strategy & Operations at MUSC, discuss the importance of health system collaboration and some recent wins that their organizations are celebrating with consumer engagement technologies.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#401) 

Jared and Zain continue discussing their predictions from a few months ago and what they want to see more and less of in the years ahead. All that plus the Flava of the Week on what we got wrong about Consumerism 1.0. Why is it so important for us to reframe Consumer Transformation as an opportunity rather than a threat, and how can we use those lessons to be in the driver's seat for the next evolution? This show is produced by the Consumer-First Health Group, the community obsessed with making healthcare consumer-centered. (#400)

(BONUS EPISODE) Craig Samitt, CEO of Longitude Health PHM, discusses the organization’s vision for its collaboration between four leading health systems, why previous approaches to innovation have stalled at times, and how healthcare leaders can use emerging digital solutions to work smarter, not just harder.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#399) 

Kirk Huntsman, CEO of Vivos Therapeutics, gives hope for sleep apnea, a condition that an estimated 39 million US adults suffer through, and how taking charge of our health quite literally starts with our breathing.  All that, plus the Flava of the Week about F45 teaming up to add GLP-1 medications to its on-demand fitness and nutrition tools. How does it work, and why should we cheer on similar offerings that lead consumers down the path to better health?  This show is produced by the Consumer-First Health Group, the community for consumer-centered health enthusiasts. (#398)

Torey Lee, Director of Data Science & Research at WHOOP, talks about the intersection between wearables and functional health, WHOOP’s new step tracking feature, and how the line between healthcare and consumer devices is getting thinner.  All that, the Flava of the Week about Hinge Health’s latest research. What does their data tell us about the value of virtual PT, and are we still underestimating the significance of convenience with digital offerings?  This show is produced by the Consumer-First Health Group, the community for consumer -centered health enthusiasts. (#397) 

Ann Somers Hogg joins Michael Horn for a special joint episode with the Future of Education Podcast. Join both hosts as they speak with Craig Sprinkle, CEO of MedCerts, about the exciting results of disrupting medical education and enabling new generations to complete fulfilling careers in the medical field.  Resources  The Future of Education Podcast hosted by Michael Horn MedCerts

Oren Nissim, CEO and Co-Founder of Brook Health, discusses the current state of home health, understanding how a consumer thinks about their chronic condition on a  daily basis, and how to break down silos between remote patient management and care management.  All that, plus the Flava of the Week about Life Time offering DexCom continuous glucose monitors. You heard that right! How will the partnership engage health-conscious consumers, and can the combo of fitness and digital health reduce the need for healthcare services in the first place?  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#396) 

The next in our greatest hits playlist is an episode of Inside the Digital Health & Sales Locker Room from 2023. Host Josh Pappas invited Jared and Zain to join him to discuss consumer healthcare. They talk about the need for everyone in healthcare to better understand the needs of consumers, as well as their predictions for innovation around those needs.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#395) 

Frank McGillin, CEO of The Clinic by Cleveland Clinic, discusses virtual specialty care trends that their team is seeing, the cost savings of virtual second opinions ($8,700!), and designing services to help patients manage their emotional journey.  All that, plus the Flava of the Week about Target announcing another 2,000 wellness products. How does Target see wellness journeys differently than the sick care industry, and what can we learn about two of their strengths – merchandising products and providing a distinguished experience? This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#394) 

Amy West, Head of US Digital Health & Innovation Strategy at Novo Nordisk, joined the show in April 2023 during the early days of the semaglutide rush to share how human-centered clinical approaches are innovating digital therapeutics and patient treatments.  What do you think?  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#393) 

Dave Tomasi, President of Bayer Consumer Health for North America, talks about how everyday medications fit into consumers’ health and wellness journeys, including some considerations that you might not expect from a 150-year-old brand.  All that, plus the Flava of the Week about Best Buy Health’s year in review. What are some of the indirect benefits of care at home that often go unreported, and how can we socialize those benefits as we design consumer-centered services? I’ll talk about that.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#392) 

Direct primary care and digital-based functional medicine have a lot in common. In the latest episode in our greatest hits collection, we revisit our conversation with Lee Aase and why he considers personalized, membership-based, whole-person health to be the next revolution.  Lee joined the show in April 2022 to share his story of unretiring from a notable career leading the healthcare social media revolution with Mayo Clinic, to manage HELPCare, a new direct primary care clinic.  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#391) 

Dr. Erica Armstrong, CEO and Founder of Root Functional Medicine, talks about the evolution of functional health, the challenges of making lifestyle changes on your own, and the benefits of pairing patients with a doctor, a dietician, and a thriving online community.  All that, plus the Flava of the Week about Rock Health’s 2024 market assessment. How can we compare the digital health market to the battle against the status quo, and how can Davids and Goliaths coexist in the future?  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#390) 

Today’s AI stands on the foundation that was built years before. In the latest episode in our greatest hits collection, we revisit our conversation with Orbita’s Nate Treloar from November 2021, where he shared some provocative thinking about conversational AI, including voice and chatbots, and the very latest on how these technologies are providing flexibility and convenience. His thoughts about why we should be actively working to reduce friction are just as relevant today!  This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#389) 

Snezana Mahon, Chief Operating Officer at Transcarent, sheds light on the company’s recently released consumer insights about the cancer experience, matching benefit structures to support those journeys, and where employers fit into the equation.  All that, plus the Flava of the Week about new research on aging in place from AARP and the Consumer Technology Association. How can adoption of age tech change when we design with older adults in mind, and how can we better educate ourselves about this product category?  This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#388) 

Before Amy Heymans became a regular in our Predictions Series, she joined us in November 2021 to share how design thinking catalyzes consumer-first healthcare. She discussed how to use design thinking principles to break down silos and bridge the gulf between designers and builders.  The industry still needs help to harness the rich value of co-creation and deep empathy to build the Healthcare of Tomorrow!  This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#387) 

Web Sun, President and Co-Founder of Komodo Health, talks about outsourcing complexity, turning lagging indicators into leading indicators, and democratizing insights that help change the game for consumers.  All that, plus the Flava of the Week about the head of Function Health campaigning to integrate nutrition into medical school training. Can you imagine a future where your doctor prescribes nutrient-dense whole foods instead of another pill?  This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#386) 

Ed Marx joined Jared in April 2021 to share how marketing and culture can either be catalysts for digital change or prevent progress from happening, and how healthcare martech stacks are often a glut of point solutions Frankensteined together. Ed is a luminary in the industry, and his remarks are just as relevant today.  This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#385) 

Sarah Mastrorocco, General Manager of Instacart Health, discusses the past, present, and future of the popular service and how tech enablement platforms can ultimately improve people’s health.  All that, plus the Flava of the Week about ZocDoc’s What Patients Want report. How can we use this report to refine the direction of our consumer strategies in the coming year?  This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#384) 

Replay Jared and Zain’s predictions from a year ago as they offered their takes on what could be coming next for consumer transformation from inside and outside traditional care providers.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #300.  This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#383) 

Jared begins 2025 with the State of the State in consumer-centered care. It’s a new year, but the mission remains the same: make significant progress making consumer-centered products and services.  All that, plus a special Flava of the Week featuring a list of industry voices that YOU compiled. Whom did you recommend that we follow, watch, read, and listen to, and why are we asking you to add YOUR voice to the list?  Journalists: Blake Madden, Christina Farr, Jane Sarasohn-Kahn, Jane Brubaker  Patient Experience Professionals: Adam Bunke, Jennifer Carron Passon, Rachel Biblow, Valerie Choniuk  Women digital health entrepreneurs: Lynn Doughane, Nanette Sene, Sarah Lambert, Yvonne Bombard  Provider leaders: Alan Shoebridge, Andrew Chang, Amanda Todorovich, Chris Pace, Christina Valls, Douwe Bergsma, Don Stanziano, Jay Gerhart Healthcare marketing, IT, and consumer leaders: Ahava Leibtag, Ann Somers Hogg, Ben Cash, Callie Means, Dr. Casey Means, Chris Bevolo, Chris Boyer, Chris Hemphill, Gary Druckenmiller, Jamie Gier, Jhaymee Tynan, Judy Neiman, Martha van Berkel, Nick Glimsdahl, Steve Koch  Consultants: Carrie Liken, James Gardner, Kristy Dickinson, Laila Waggoner, Todd Dunn, Dr. Zeev Neuwirth  This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#382) 

Our 2025 Predictions Series wraps up as James Gardner joins Jared and Zain. What do we see happening with consumer-centered care?  (1)   The rise of connected fitness, (2)   The hospital of the future, (3)   Health systems going from a green light to a yellow light, (4)   Public sentiment weakening in health systems, (5)   Strengthening the primary care backbone, (6)   Advanced workplace health programs All that, plus the Flava of the Week about the Life-Centered Health Care Podcast, our next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care.  This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#381) 

See how Jane Sarasohn-Kahn and Amy Heymans predicted that health systems, health plans, and new entrants would address the calls to become more consumer-centric in 2024.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #299.  This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#380) 

The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change.  All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on the list?  This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#379)