Complaints are requests in disguise, and most people stop one layer too soon to see it. The meal kit was leaking. The turkey smelled like rotten eggs. The complaint sounds like a food quality problem. Ask five more questions and it turns out to be about a wedding, a dream, and money that was supposed to mean something.

What does it feel like to say your complaint out loud and have someone ask why it actually matters? Not in a dismissive way. In the way that makes you realize the thing you said is not really the thing. It gets a little uncomfortable before it gets useful, and that is the whole point.

The text messages came in all night. Some were funny. Some were not. Every single one was asking for something. That is Good News Tuesday doing what it does.

Topics: complaints are requests in disguise, complaining psychology, why we complain, Good News Tuesday, turning complaints into solutions

Originally aired on 2026-03-24

Complaints are requests in disguise, and most people stop one layer too soon to see it. The meal kit was leaking. The turkey smelled like rotten eggs. The complaint sounds like a food quality problem. Ask five more questions and it turns out to be about a wedding, a dream, and money that was supposed to mean something.
What does it feel like to say your complaint out loud and have someone ask why it actually matters? Not in a dismissive way. In the way that makes you realize the thing you said is not really the thing. It gets a little uncomfortable before it gets useful, and that is the whole point.
The text messages came in all night. Some were funny. Some were not. Every single one was asking for something. That is Good News Tuesday doing what it does.
Topics: complaints are requests in disguise, complaining psychology, why we complain, Good News Tuesday, turning complaints into solutions
Originally aired on&nbsp;2026-03-24

Shane Hewitt & The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world—always with curiosity, compassion, and a sharp edge.

From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane’s signature style—thoughtful, fearless, and refreshingly real.

If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt &amp; The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world&mdash;always with curiosity, compassion, and a sharp edge.
From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane&rsquo;s signature style&mdash;thoughtful, fearless, and refreshingly real.
If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt and The Nightshift

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.