Mohit Rajhans from Thinkstart.ca joins the Nightshift and discusses the current state of customer service, focusing on the frustrations of dealing with automated systems and the evolving expectations of consumers.The discussion explores the role of technology in shaping customer service, including the potential for tiered service based on subscription levels or payment, and the impact of social media as a platform for complaints rather than praise. Shane and Mohit ponder the future of customer service, considering the generational differences in experience and the ethical questions surrounding access to quality service.

Mohit Rajhans from Thinkstart.ca joins the Nightshift and discusses the current state of customer service, focusing on the frustrations of dealing with automated systems and the evolving expectations of consumers.The discussion explores the role of technology in shaping customer service, including the potential for tiered service based on subscription levels or payment, and the impact of social media as a platform for complaints rather than praise. Shane and Mohit ponder the future of customer service, considering the generational differences in experience and the ethical questions surrounding access to quality service.

Shane Hewitt & The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world—always with curiosity, compassion, and a sharp edge.

From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane’s signature style—thoughtful, fearless, and refreshingly real.

If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt &amp; The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world&mdash;always with curiosity, compassion, and a sharp edge.
From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane&rsquo;s signature style&mdash;thoughtful, fearless, and refreshingly real.
If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt and The Nightshift

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.

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