Above and beyond customer service has gotten so rare that when it happens, people put it on the internet and send a stranger a hundred thousand dollars. A pizza delivery driver. A missing Diet Coke. Twenty-six days to retirement. That's the whole story and it went everywhere.

Here's what the data actually says: three out of four people say a bad customer service interaction ruins their entire day. Not a moment of it. The day. And yet good service, the kind where someone asks what's wrong, or laughs when you spill your drink, or fills up your washer fluid without being asked, somehow feels like a surprise every single time. A barista at Good Earth did exactly that for a couple running on no sleep after a long night at the vet. It cost nothing.

This is less about customer service and more about what happens when someone decides to actually see you. That decision takes about three seconds. Most people skip it.

Topics: customer service above and beyond, over and above, small gestures big impact, good customer service, customer experience

Originally aired on 2026-04-08

Above and beyond customer service has gotten so rare that when it happens, people put it on the internet and send a stranger a hundred thousand dollars. A pizza delivery driver. A missing Diet Coke. Twenty-six days to retirement. That's the whole story and it went everywhere.
Here's what the data actually says: three out of four people say a bad customer service interaction ruins their entire day. Not a moment of it. The day. And yet good service, the kind where someone asks what's wrong, or laughs when you spill your drink, or fills up your washer fluid without being asked, somehow feels like a surprise every single time. A barista at Good Earth did exactly that for a couple running on no sleep after a long night at the vet. It cost nothing.
This is less about customer service and more about what happens when someone decides to actually see you. That decision takes about three seconds. Most people skip it.
Topics: customer service above and beyond, over and above, small gestures big impact, good customer service, customer experience
Originally aired on&nbsp;2026-04-08

Shane Hewitt & The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world—always with curiosity, compassion, and a sharp edge.

From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane’s signature style—thoughtful, fearless, and refreshingly real.

If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt &amp; The Nightshift is your late-night companion for real talk, bold ideas, and unfiltered conversations that matter. Hosted by Canadian radio veteran Shane Hewitt, each episode dives into the headlines, human stories, and hidden truths shaping our world&mdash;always with curiosity, compassion, and a sharp edge.
From politics and pop culture to mental health, technology, and everyday life, this podcast is where night owls, deep thinkers, and curious minds come to connect. Featuring expert guests, passionate callers, and Shane&rsquo;s signature style&mdash;thoughtful, fearless, and refreshingly real.
If you crave meaningful dialogue, smart perspectives, and late-night radio energy in podcast form, subscribe now and join The Nightshift.

Shane Hewitt and The Nightshift

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.

Shane Hewitt is known for his engaging and relatable on-air personality, which captivates listeners. His ability to blend insightful commentary with humour and empathy creates a genuine connection with listeners.  Shane Hewitt and the Night Shift provides relatable content, informative discussions and expert insights – along with a balance of anecdotes and entertainment.