Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly. 

In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly. In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

EXECUTIVE CIRCLE Podcast

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. 

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

Advertisement