In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. 

Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Spencer and ASDA, highlighting key lessons from both worlds. He provides a behind-the-scenes look at ASDA’s large-scale technology overhaul following its separation from Walmart—one of the most significant transformations in modern retail history. 

The discussion also explores the role of AI in shaping the future of retail, from improving customer service and supply chain optimization to enhancing in-store experiences and cybersecurity. Rob addresses the long-standing debate on the "death of the high street," arguing that physical stores remain integral to retail and discussing how AI and automation can drive greater efficiency across both online and brick-and-mortar shopping experiences. 

Whether you're in retail, technology, or business leadership, this episode offers valuable insights into digital innovation, AI’s growing impact, and how retailers can stay ahead in an ever-evolving landscape. 

Tune in for a thought-provoking discussion on the intersection of technology, retail, and digital transformation! 

In this episode of the ServiceNow UK &amp; I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey.&nbsp;
Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks &amp; Spencer and ASDA, highlighting key lessons from both worlds. He provides a behind-the-scenes look at ASDA&rsquo;s large-scale technology overhaul following its separation from Walmart&mdash;one of the most significant transformations in modern retail history.&nbsp;
The discussion also explores the role of AI in shaping the future of retail, from improving customer service and supply chain optimization to enhancing in-store experiences and cybersecurity. Rob addresses the long-standing debate on the "death of the high street," arguing that physical stores remain integral to retail and discussing how AI and automation can drive greater efficiency across both online and brick-and-mortar shopping experiences.&nbsp;
Whether you're in retail, technology, or business leadership, this episode offers valuable insights into digital innovation, AI&rsquo;s growing impact, and how retailers can stay ahead in an ever-evolving landscape.&nbsp;
Tune in for a thought-provoking discussion on the intersection of technology, retail, and digital transformation!&nbsp;

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

Visit the EXECUTIVE CIRCLE insights hub to discover more inspiring content and to join the community: https://www.servicenow.com/uk/executive-circle.html

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. Visit the EXECUTIVE CIRCLE insights hub to discover more inspiring content and to join the community: https://www.servicenow.com/uk/executive-circle.html

EXECUTIVE CIRCLE Podcast

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. 

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

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