The Human in the Loop | Ethical AI with Di Le 
ServicveNow Insights Podcast - hosted By Bobby Brill 

What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le — AI Ethicist and Human-Centered AI Strategist at ServiceNow — and she broke it down in a way I hadn't heard before. 

Most people use Ethical AI, Responsible AI, and Human-Centered AI interchangeably, and Di breaks down exactly where each one lives and how they apply to building AI that aligns with our societal values. Fairness. Transparency. Bias. Beyond evaluation and technical talking points, these are also design decisions with real consequences for real people — and operationalizing them is harder than most organizations want to admit. 

One line from Di that stopped me: "People have crossed oceans and built monuments in honor of our capability to think. And I just want people to preserve that and not surrender it so freely." That's the episode in one sentence. 

To learn more about Ethical AI and reseatch from Di Le and more - https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1020&context=sighci2025

https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1025&context=sighci2024

 https://www.youtube.com/watch?v=QhVY-85A-Wk&t=5s

ServiceNow Insights Podcast 🎧 The Human in the Loop — now available wherever you listen to podcasts.

0:00 – Introduction & Di Le's Background 
1:35 – Is Ethical AI Just About Preventing Skynet? 
2:22 – Responsible AI vs. Ethical AI vs. Human-Centered AI 
6:34 – Why All Three Are Deeply Interconnected 
8:39 – When "Amazing" Tech Goes Wrong: The Adobe Example 
10:07 – Fairness, Transparency & Accountability Explained 
12:06 – The Mug Factory: Understanding Bias in AI 
14:52 – Transparency & Interpretability in AI Design 
16:48 – Keeping Humans Genuinely in the Loop 
18:06 – Accountability & Human Oversight 
20:39 – Why Bias Isn't a Bug You Can Just Fix 
22:30 – How ServiceNow Approaches Responsible AI 
23:11 – Why Di Chose ServiceNow (The Origin Story) 
27:09 – One Thing Everyone Should Do With AI 28:38 – Closing

The Human in the Loop | Ethical AI with Di Le&nbsp; ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le &mdash; AI Ethicist and Human-Centered AI Strategist at ServiceNow &mdash; and she broke it down in a way I hadn't heard before. Most people use Ethical AI, Responsible AI, and Human-Centered AI interchangeably, and Di breaks down exactly where each one lives and how they apply to building AI that aligns with our societal values. Fairness. Transparency. Bias. Beyond evaluation and technical talking points, these are also design decisions with real consequences for real people &mdash; and operationalizing them is harder than most organizations want to admit. One line from Di that stopped me: "People have crossed oceans and built monuments in honor of our capability to think. And I just want people to preserve that and not surrender it so freely." That's the episode in one sentence. To learn more about Ethical AI and reseatch from Di Le and more - <a href="https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1020&amp;context=sighci2025">https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1020&amp;context=sighci2025</a>
<a href="https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1025&amp;context=sighci2024">https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1025&amp;context=sighci2024</a>
&nbsp;<a href="https://www.youtube.com/watch?v=QhVY-85A-Wk&amp;t=5s">https://www.youtube.com/watch?v=QhVY-85A-Wk&amp;t=5s</a> <a href="https://youtu.be/j-LEgkvrys0">ServiceNow Insights Podcast</a> 🎧 The Human in the Loop &mdash; now available wherever you listen to podcasts.
0:00 &ndash; Introduction &amp; Di Le's Background 1:35 &ndash; Is Ethical AI Just About Preventing Skynet? 2:22 &ndash; Responsible AI vs. Ethical AI vs. Human-Centered AI 6:34 &ndash; Why All Three Are Deeply Interconnected 8:39 &ndash; When "Amazing" Tech Goes Wrong: The Adobe Example 10:07 &ndash; Fairness, Transparency &amp; Accountability Explained 12:06 &ndash; The Mug Factory: Understanding Bias in AI 14:52 &ndash; Transparency &amp; Interpretability in AI Design 16:48 &ndash; Keeping Humans Genuinely in the Loop 18:06 &ndash; Accountability &amp; Human Oversight 20:39 &ndash; Why Bias Isn't a Bug You Can Just Fix 22:30 &ndash; How ServiceNow Approaches Responsible AI 23:11 &ndash; Why Di Chose ServiceNow (The Origin Story) 27:09 &ndash; One Thing Everyone Should Do With AI 28:38 &ndash; Closing

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …