Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center.

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IN THIS EPISODE 
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DAVID HOARE — Group VP, Digital Content & Design, ServiceNow 
ANAND THARANATHAN — Group VP, Product Research & Insights, ServiceNow 
DANTLEY DAVIS — SVP of Design, ServiceNow ━━━━━━━━━━━━━━━━━━━━━━━━ 
CHAPTERS
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0:00 Introduction & Guest Intros 
1:13 David: The AI Philosophy — ChatGPT as genuine inflection point 
3:02 David: Economic viability — why AI unlocks what was never possible before 
3:12 Anand: Three-person startups scaling to $100M+ 
3:45 Dantley: From 3D Studio Max to Jarvis — AI as human superpower 
6:29 Anand: The customer north star hasn't changed 
7:10 David: Engineering's survival problem — the 100x production gap 
8:32 David: Andrew Ng's PM-to-engineer ratio + the cost of building wrong 
9:40 Dantley: Nine concepts in an hour — design velocity and discernment 
12:04 Dantley: The hip-hop tastemaker — slowing down as part of the process 
14:20 David: Content governance — the fox guarding the hen house 
16:21 Anand: Trust and the human-AI system 
17:20 Dantley: AI surprise — UI tech stacks, feature completeness & hidden tech debt 
20:21 18-Month Close — Anand, Dantley & David ━━━━━━━━━━━━━━━━━━━━━━━━ 
KEY TAKEAWAYS 
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• Engineering is the first function to see massive AI productivity gains — but that creates a gap every other function has to survive 
• The cost of building has dropped. The cost of building the wrong thing has climbed exponentially 
• Discernment is the bottleneck — not speed. Nine concepts in an hour still needs a tastemaker 
• AI quality is only as good as the content signals it receives — governance is not optional 
• The customer north star hasn't changed. AI just changes how fast you can move toward it 
• Customer value is the only metric that matters. Everything else is the path to it ━━━━━━━━━━━━━━━━━━━━━━━━ 
ABOUT THIS PODCAST 
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Subscribe for new episodes on AI, product, engineering, and the future of work. 

 #ServiceNow #AI #ArtificialIntelligence #ProductDesign #SoftwareEngineering #ContentGovernance #DesignLeadership #AIStrategy #ProductManagement #EngineeringLeadership #TechLeadership #FutureOfWork #ServiceNowInsights #MachineLearning #Innovation #DesignThinking #TechPodcast #AIProductivity #DigitalTransformation #CustomerValue

Engineering teams are building ten times &mdash; even a hundred times &mdash; more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center.
━━━━━━━━━━━━━━━━━━━━━━━━ IN THIS EPISODE ━━━━━━━━━━━━━━━━━━━━━━━━ DAVID HOARE &mdash; Group VP, Digital Content &amp; Design, ServiceNow ANAND THARANATHAN &mdash; Group VP, Product Research &amp; Insights, ServiceNow DANTLEY DAVIS &mdash; SVP of Design, ServiceNow ━━━━━━━━━━━━━━━━━━━━━━━━ CHAPTERS ━━━━━━━━━━━━━━━━━━━━━━━━ 0:00 Introduction &amp; Guest Intros 1:13 David: The AI Philosophy &mdash; ChatGPT as genuine inflection point 3:02 David: Economic viability &mdash; why AI unlocks what was never possible before 3:12 Anand: Three-person startups scaling to $100M+ 3:45 Dantley: From 3D Studio Max to Jarvis &mdash; AI as human superpower 6:29 Anand: The customer north star hasn't changed 7:10 David: Engineering's survival problem &mdash; the 100x production gap 8:32 David: Andrew Ng's PM-to-engineer ratio + the cost of building wrong 9:40 Dantley: Nine concepts in an hour &mdash; design velocity and discernment 12:04 Dantley: The hip-hop tastemaker &mdash; slowing down as part of the process 14:20 David: Content governance &mdash; the fox guarding the hen house 16:21 Anand: Trust and the human-AI system 17:20 Dantley: AI surprise &mdash; UI tech stacks, feature completeness &amp; hidden tech debt 20:21 18-Month Close &mdash; Anand, Dantley &amp; David ━━━━━━━━━━━━━━━━━━━━━━━━ KEY TAKEAWAYS ━━━━━━━━━━━━━━━━━━━━━━━━ &bull; Engineering is the first function to see massive AI productivity gains &mdash; but that creates a gap every other function has to survive &bull; The cost of building has dropped. The cost of building the wrong thing has climbed exponentially &bull; Discernment is the bottleneck &mdash; not speed. Nine concepts in an hour still needs a tastemaker &bull; AI quality is only as good as the content signals it receives &mdash; governance is not optional &bull; The customer north star hasn't changed. AI just changes how fast you can move toward it &bull; Customer value is the only metric that matters. Everything else is the path to it ━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THIS PODCAST ━━━━━━━━━━━━━━━━━━━━━━━━ Subscribe for new episodes on AI, product, engineering, and the future of work.&nbsp; &nbsp;#ServiceNow #AI #ArtificialIntelligence #ProductDesign #SoftwareEngineering #ContentGovernance #DesignLeadership #AIStrategy #ProductManagement #EngineeringLeadership #TechLeadership #FutureOfWork #ServiceNowInsights #MachineLearning #Innovation #DesignThinking #TechPodcast #AIProductivity #DigitalTransformation #CustomerValue

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow Insights 

ServiceNow Insights Podcast

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center.