When AI can answer almost anything, how do you know you're actually learning? Senior Staff Software Engineer Tommy Ryan and former ServiceNow intern Hannah Kuo share how they tackle hard problems, check AI's work, and know when to ask for help.

#ServiceNow #EngineeringNOWUnlocked #AI #SoftwareEngineering #EarlyCareer 

With school back in session, hosts Jorden Shelton and Cynthia Mathenge sit down with Tommy and Hannah to talk about learning and building with AI, and where teammates and mentors still fit in. ServiceNow Insights host Bobby Brill opens and closes the episode. 

In this episode: 
• How a senior engineer reviews your solution: back it up like you're in court, and run a pre-mortem • Why "correct and complete" matters, and why AI years are dog years 
• Using output styles to make AI explain, quiz, and mentor you 
• Hannah's time-boxing rule for deciding when to keep going, use AI, or ask a teammate 
• Tommy's half-day rule, and why a walk can beat another hour at the keyboard 
• Rubber ducking, explained with help from Woody • Advice for students: stay curious, learn fast, and automate the boring stuff 

Guests: 
Tommy Ryan, Senior Staff Software Engineer, Developer Productivity, ServiceNow 
Hannah Kuo, Software Engineer and former intern, ServiceNow

Hosts: 
Jorden Shelton, Technical Program Manager, AI Engineering Delivery, ServiceNow 
Cynthia Mathenge, Business Operations Manager, Engineering, ServiceNow 

Chapters: 
0:00 Intro 
1:32 Welcome to Engineering NOW Unlocked 
2:22 Meet Tommy Ryan and Hannah Kuo 
3:06 What Hannah wishes she knew before her internship 
3:38 How a senior engineer reviews your solution 
4:40 Checking AI's work: correct and complete 
5:43 Make AI teach you with output styles 
6:46 Breaking down a hard problem 
9:11 Architecture isn't set in stone 
10:17 Time-boxing: when to ask for help 
11:32 The half-day rule and stepping away 
12:42 Making it safe to ask questions 13:36 Imposter syndrome and work sessions 
15:16 What is rubber ducking? 
16:09 Rapid fire 
18:18 Advice for students 
20:10 Wrap-up 

Pick one idea from this episode, try it this week! 
Subscribe so you never miss an episode: 
https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK
For general information about ServiceNow, visit: http://www.servicenow.com/

When AI can answer almost anything, how do you know you're actually learning? Senior Staff Software Engineer Tommy Ryan and former ServiceNow intern Hannah Kuo share how they tackle hard problems, check AI's work, and know when to ask for help.
#ServiceNow #EngineeringNOWUnlocked #AI #SoftwareEngineering #EarlyCareer With school back in session, hosts Jorden Shelton and Cynthia Mathenge sit down with Tommy and Hannah to talk about learning and building with AI, and where teammates and mentors still fit in. ServiceNow Insights host Bobby Brill opens and closes the episode. In this episode: &bull; How a senior engineer reviews your solution: back it up like you're in court, and run a pre-mortem &bull; Why "correct and complete" matters, and why AI years are dog years &bull; Using output styles to make AI explain, quiz, and mentor you &bull; Hannah's time-boxing rule for deciding when to keep going, use AI, or ask a teammate &bull; Tommy's half-day rule, and why a walk can beat another hour at the keyboard &bull; Rubber ducking, explained with help from Woody &bull; Advice for students: stay curious, learn fast, and automate the boring stuff Guests: Tommy Ryan, Senior Staff Software Engineer, Developer Productivity, ServiceNow Hannah Kuo, Software Engineer and former intern, ServiceNow Hosts: Jorden Shelton, Technical Program Manager, AI Engineering Delivery, ServiceNow Cynthia Mathenge, Business Operations Manager, Engineering, ServiceNow Chapters: 0:00 Intro 1:32 Welcome to Engineering NOW Unlocked 2:22 Meet Tommy Ryan and Hannah Kuo 3:06 What Hannah wishes she knew before her internship 3:38 How a senior engineer reviews your solution 4:40 Checking AI's work: correct and complete 5:43 Make AI teach you with output styles 6:46 Breaking down a hard problem 9:11 Architecture isn't set in stone 10:17 Time-boxing: when to ask for help 11:32 The half-day rule and stepping away 12:42 Making it safe to ask questions 13:36 Imposter syndrome and work sessions 15:16 What is rubber ducking? 16:09 Rapid fire 18:18 Advice for students 20:10 Wrap-up Pick one idea from this episode, try it this week! Subscribe so you never miss an episode: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK For general information about ServiceNow, visit: <a href="http://www.servicenow.com/">http://www.servicenow.com/</a>

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …