In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers:
What is NLU?
How does ServiceNow use NLU?
How does ServiceNow NLU work?
How does a company add NLU to its ServiceNow products?
What’s in store for ServiceNow NLU in the future?

For more information, see:
Product documentation: Natural Language Understanding
ServiceNow Community: Virtual Agent & NLU

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In this episode, Product Manager <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/301755">Sibo Ding</a> tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers:
<ul>
<li>What is NLU?</li>
<li>How does ServiceNow use NLU?</li>
<li>How does ServiceNow NLU work?</li>
<li>How does a company add NLU to its ServiceNow products?</li>
<li>What’s in store for ServiceNow NLU in the future?</li>
</ul>
For more information, see:
<ul>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/utah-intelligent-experiences/page/administer/natural-language-understanding/concept/natural-language-understanding.html">Natural Language Understanding</a></li>
<li>ServiceNow Community: <a href="https://www.servicenow.com/community/virtual-agent-nlu/ct-p/virtual-agent-natural-language">Virtual Agent &amp; NLU</a></li>
</ul>
Your feedback helps us serve you better – please leave us a comment.
Subscribe today!
<ul>
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<li><a href="https://open.spotify.com/show/7upVTXh4RNk1iClfSepDp0">Spotify</a></li>
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</ul>

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

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