In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers:
Background: Change Management
Change Success Score (CSS) overview
Good ways to use CSS
What CSS values mean
Getting started
Behind the scenes: how CSS works

For more information, see:
Product documentation: Change Success Score

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In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers:
<ul>
<li>Background: Change Management</li>
<li>Change Success Score (CSS) overview</li>
<li>Good ways to use CSS</li>
<li>What CSS values mean</li>
<li>Getting started</li>
<li>Behind the scenes: how CSS works</li>
</ul>
For more information, see:
<ul>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/paris-it-service-management/page/product/change-management/concept/change-success-score.html">Change Success Score</a></li>
</ul>
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment.
<a href="https://itunes.apple.com/us/podcast/servicenow-techbytes/id1038560176?mt=2">Subscribe</a>&nbsp;to iTunes

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …

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