In this episode, Darius Koohmarey and Nabil Asbi talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers:
Virtual Agent components
What makes the Virtual Agent workbot different?
How does NLU enhance Virtual Agent?
Virtual Agent Designer
What’s new in the New York release?

For more information, see:
Product documentation: Virtual Agent
Product documentation: Natural Language Understanding in Virtual Agent

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In this episode, <a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=84501629db581fc09c9ffb651f961932">Darius Koohmarey</a> and <a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=0bb196addb981fc09c9ffb651f9619bb">Nabil Asbi</a> talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers:
<ul>
<li>Virtual Agent components</li>
<li>What makes the Virtual Agent workbot different?</li>
<li>How does NLU enhance Virtual Agent?</li>
<li>Virtual Agent Designer</li>
<li>What&rsquo;s new in the New York release?</li>
</ul>
For more information, see:
<ul>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtual-agent/concept/virtual-agent-overview.html">Virtual Agent</a></li>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtual-agent/concept/va-NLU.html">Natural Language Understanding in Virtual Agent</a></li>
</ul>
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

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