In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:
New features for requestors
Agent Workspace for walk-up technicians
Advanced Work Assignment for routing work
Tips for smooth migration to Madrid

For more information, see:
Product Documentation: Walk-Up Experience
Product Documentation: Walk-Up Experience release notes
Video: ITSM Walk-Up Experience
Podcast: Episode 45: The Walk-Up Experience (London)

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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager <a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=84501629db581fc09c9ffb651f961932">Darius Koohmarey</a> tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:
<ul>
<li>New features for requestors</li>
<li>Agent Workspace for walk-up technicians</li>
<li>Advanced Work Assignment for routing work</li>
<li>Tips for smooth migration to Madrid</li>
</ul>
For more information, see:
<ul>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/walk-up-experience/reference/walkup-experience-landing-page.html">Walk-Up Experience</a></li>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/it-service-management/walkup-experience-rn.html">Walk-Up Experience release notes</a></li>
<li>Video: <a href="https://www.youtube.com/watch?v=Wj47Q1Fr24c">ITSM Walk-Up Experience</a></li>
<li>Podcast: <a href="https://community.servicenow.com/community?id=community_forum&amp;sys_id=bd291a2ddbd897c068c1fb651f9619bb">Episode 45: The Walk-Up Experience (London)</a></li>
</ul>
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they&rsquo;re published, follow&nbsp;<a href="https://twitter.com/NOWsupport">@NOWsupport on Twitter.</a>&nbsp;You can also search Twitter using <a href="https://twitter.com/search?f=tweets&amp;vertical=default&amp;q=%23sntechbytes&amp;src=typd">#SNtechbytes</a>&nbsp;for previous podcasts, video clips and pictures.

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …

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