In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:
Roles: coach and trainee
The coaching process
Virtual coaching
Building coaching into a workflow
Integrating other ServiceNow capabilities

For more information, see:
Product Documentation: Coaching
Product Documentation: Coaching release notes

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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager&nbsp;<a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=a7009625db581fc09c9ffb651f96195a">Manjeet Singh</a>&nbsp;talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:
<ul>
<li>Roles: coach and trainee</li>
<li>The coaching process</li>
<li>Virtual coaching</li>
<li>Building coaching into a workflow</li>
<li>Integrating other ServiceNow capabilities</li>
</ul>
For more information, see:
<ul>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/coaching/concept/coaching-landing.html">Coaching</a></li>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/it-service-management/coaching-rn.html">Coaching release notes</a></li>
</ul>
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they&rsquo;re published, follow&nbsp;<a href="https://twitter.com/NOWsupport">@NOWsupport on Twitter.</a>&nbsp;You can also search Twitter using <a href="https://twitter.com/search?f=tweets&amp;vertical=default&amp;q=%23sntechbytes&amp;src=typd">#SNtechbytes</a>&nbsp;for previous podcasts, video clips and pictures.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

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