In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers:
What is a “walk-up”?
What is a walk-up like for users and technicians?
How does the Walk-Up application support a walk-up operation?
How do you set up a walk-up operation with the Walk-Up app?

For more information, see:
Product documentation: Walk-Up Experience
Blog post: Utilizing a walk-up contact channel

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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, <a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=84501629db581fc09c9ffb651f961932" target="_blank" rel="noopener">Darius Koohmarey</a> and <a href="https://community.servicenow.com/community?id=community_user_profile&amp;user=0b51d629db981fc09c9ffb651f96190e" target="_blank" rel="noopener">Daryl Rodrigues</a>&nbsp;talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers:
<ul>
<li>What is a &ldquo;walk-up&rdquo;?</li>
<li>What is a walk-up like for users and technicians?</li>
<li>How does the Walk-Up application support a walk-up operation?</li>
<li>How do you set up a walk-up operation with the Walk-Up app?</li>
</ul>
For more information, see:
<ul>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/london-it-service-management/page/product/walk-up-experience/reference/walkup-experience-landing-page.html" target="_blank" rel="noopener">Walk-Up Experience</a></li>
<li>Blog post: <a href="https://community.servicenow.com/community?id=community_blog&amp;sys_id=aeb0d16fdb5a130447c8f3231f96192e&amp;view_source=searchResult" target="_blank" rel="noopener">Utilizing a walk-up contact channel</a></li>
</ul>
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they&rsquo;re published, follow&nbsp;<a href="https://twitter.com/NOWsupport">@NOWsupport on Twitter.</a>&nbsp;You can also search Twitter using <a href="https://twitter.com/search?f=tweets&amp;vertical=default&amp;q=%23sntechbytes&amp;src=typd">#SNtechbytes</a>&nbsp;for previous podcasts, video clips and pictures.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

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