With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.

This episode covers:
Unauthenticated help page
Tour feature for the new site
Improved homepage
Improved incident form
Service portal mobile experience
Stay up-to-date with Portal news in the ServiceNow Community

For more information on the HI Service Portal, see:
HI Service Portal user experience revamped for Helsinki
Access HI on-the-go with our new mobile app
ServiceNow KB: Service Portal on HI (KB0547203)
ServiceNow KB: Using the HI Service Portal (KB0547103)
HI Service Portal Overview - YouTube

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.



To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.
This episode covers:
<ul>
<li>Unauthenticated help page</li>
<li>Tour feature for the new site</li>
<li>Improved homepage</li>
<li>Improved incident form</li>
<li>Service portal mobile experience</li>
<li>Stay up-to-date with Portal news in the ServiceNow Community</li>
</ul>
For more information on the HI Service Portal, see:
<ul>
<li><a class="jive-link-blog-small" href="https://community.servicenow.com/community/hi-administration/blog/2016/05/09/hi-service-portal-user-experience-revamped" data-containerid="3076" data-containertype="37" data-objectid="5421" data-objecttype="38">HI Service Portal user experience revamped for Helsinki</a></li>
<li><a class="jive-link-blog-small" href="https://community.servicenow.com/community/hi-administration/blog/2016/05/10/access-hi-from-your-mobile-device-with-our-new-app" data-containerid="3076" data-containertype="37" data-objectid="5476" data-objecttype="38">Access HI on-the-go with our new mobile app</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fhi.service-now.com%2Fkb_view.do%3Fsysparm_article%3DKB0547203" target="_blank" rel="nofollow noopener">ServiceNow KB: Service Portal on HI (KB0547203)</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fhi.service-now.com%2Fkb_view.do%3Fsysparm_article%3DKB0547103" target="_blank" rel="nofollow noopener">ServiceNow KB: Using the HI Service Portal (KB0547103)</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DoBP56Xpvn7Y" target="_blank" rel="nofollow noopener">HI Service Portal Overview - YouTube</a></li>
</ul>
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
 To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …