In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes.

This episode covers:
The history of Performance Analytics
How to obtain the application
Using indicators
Importance of time in Performance Analytics
Using breakdowns and dashboards
Sneak peek into Knowledge 16 and CreatorCon

For more information on Performance Analytics, see:
Video Playlist: Performance Analytics
Performance Analytics Plugins available in the Geneva release
Add Twitter data to a Performance Analytics dashboard
Performance Analytics and Reporting
Product Documentation: Performance Analytics

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In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the &ldquo;face of your instance&rdquo; to visualize data collected over time and improve your business processes.
This episode covers:
<ul>
<li>The history of Performance Analytics</li>
<li>How to obtain the application</li>
<li>Using indicators</li>
<li>Importance of time in Performance Analytics</li>
<li>Using breakdowns and dashboards</li>
<li>Sneak peek into Knowledge 16 and CreatorCon</li>
</ul>
For more information on Performance Analytics, see:
<ul>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fwww.youtube.com%2Fplaylist%3Flist%3DPLCOmiTb5WX3qeSrm7ENF4SuUoVOqKFVox" target="_blank" rel="nofollow noopener">Video Playlist: Performance Analytics</a></li>
<li><a class="jive-link-blog-small" href="https://community.servicenow.com/community/performance-analytics/blog/2016/01/15/new-performance-analytics-plugins-available-in-the-geneva-release" data-containerid="2916" data-containertype="37" data-objectid="5110" data-objecttype="38">Performance Analytics Plugins available in the Geneva release</a></li>
<li><a class="jive-link-blog-small" href="https://community.servicenow.com/community/performance-analytics/blog/2016/02/04/add-twitter-data-to-a-performance-analytics-dashboard" data-containerid="2916" data-containertype="37" data-objectid="5160" data-objecttype="38">Add Twitter data to a Performance Analytics dashboard</a></li>
<li><a class="jivecontainerTT-hover-container jive-link-community-small" href="https://community.servicenow.com/community/performance-analytics" data-containerid="1" data-containertype="14" data-objectid="2099" data-objecttype="14">Performance Analytics and Reporting</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fdocs.servicenow.com%2Fuse%2Fperformance_analytics%2Fconcept%2Fc_PerformanceAnalytics.html" target="_blank" rel="nofollow noopener">Product Documentation: Performance Analytics</a></li>
</ul>
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …

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