This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers.

This episode covers:
Tagging and search optimization
Pinning articles
Reports
Multiple-KB function (NEW in UI16!)
Article view properties
Feedback Mechanism
Sneak peek at Knowledge 16

For more information on Knowledge Management, see:
Product Documentation: Knowledge Management
Product Documentation: Knowledge Administration
ServiceNow KB: Viewing Knowledge Base articles (KB0538987)
ServiceNow KB: Viewing public knowledge base articles (KB0540403)

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers.
This episode covers:
<ul>
<li>Tagging and search optimization</li>
<li>Pinning articles</li>
<li>Reports</li>
<li>Multiple-KB function (NEW in UI16!)</li>
<li>Article view properties</li>
<li>Feedback Mechanism</li>
<li>Sneak peek at Knowledge 16</li>
</ul>
For more information on Knowledge Management, see:
<ul>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fdocs.servicenow.com%2Fproduct%2Fknowledge_management%2Ftopic%2Fp_KnowledgeManagment.html" target="_blank" rel="nofollow noopener">Product Documentation: Knowledge Management</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fdocs.servicenow.com%2Fproduct%2Fknowledge_management%2Fconcept%2Fc_KnowledgeAdministration.html" target="_blank" rel="nofollow noopener">Product Documentation: Knowledge Administration</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fhi.service-now.com%2Fkb_view.do%3Fsysparm_article%3DKB0538987" target="_blank" rel="nofollow noopener">ServiceNow KB: Viewing Knowledge Base articles (KB0538987)</a></li>
<li><a class="jive-link-external-small" href="https://community.servicenow.com/external-link.jspa?url=https%3A%2F%2Fhi.service-now.com%2Fkb_view.do%3Fsysparm_article%3DKB0540403" target="_blank" rel="nofollow noopener">ServiceNow KB: Viewing public knowledge base articles (KB0540403)</a></li>
</ul>
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

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