In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust 
21:54 Conclusion and Future Directions

Host - Bobby Brill 
Guest - Louis Philip Morin

#servicenow #servicenowdemo #nowassist #nowassistguardian 

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community ServiceNow

TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

For general information about ServiceNow, visit: http://www.servicenow.com/

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.
00:00 Introduction to AI Behavior Challenges 00:16 Welcome and Introduction to Louis Philip Morin 00:54 The Importance of Trust in AI 01:29 Understanding Now Assist Guardian 02:04 Challenges in AI User Experience 06:25 Dealing with Offensive and Toxic Content 10:11 Methods for Identifying and Handling Offensive Content 15:29 Cultural Sensitivity and Regional Differences 18:00 User Control and Transparency in AI 20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions
Host - Bobby Brill  Guest - Louis Philip Morin
#servicenow #servicenowdemo #nowassist #nowassistguardian 
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a>
ServiceNow Community: https://community.servicenow.com/community ServiceNow
TechBytes Podcast: <a href="https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455">https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455</a>
For general information about ServiceNow, visit: http://www.servicenow.com/

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes

Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

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