In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

Innovation Today

Helping businesses reach new levels of industry innovation

Organizations work smarter & faster with ServiceNow – and we’re bringing you in to show how it’s done. In this podcast series, we meet with thought leaders to discuss how ServiceNow - and our partners – help organizations solve industry-specific challenges to accelerate time-to-value.

Helping businesses reach new levels of industry innovation
Organizations work smarter &amp; faster with ServiceNow – and we’re bringing you in to show how it’s done. In this podcast series, we meet with thought leaders to discuss how ServiceNow - and our partners – help organizations solve industry-specific challenges to accelerate time-to-value.

Advertisement