With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.

In this episode, we sit down with Aniesh Myneni, Industry Principal/Director with Infosys to continue our conversation on GBS. Spencer and Aniesh discuss the complexities of GBS, what a simplified user experience looks like, the proper steps of implementation and much more. Listen in as we continue on our GBS series.

As we kick off our exciting series on GBS, host Spencer Beemiller sat down with Roy Scholte, Sr Manager Enterprise Service and Process Management with Deloitte. In this episode they discuss how to define GBS, what Roy and his team are seeing in the industry and implementation and measurement best practices. 

In this episode of Innovation Today, host Spencer Beemiller talks with John “Rook” Jones, Senior Solutions Architect at Beyond20. During the interview Rook explains the complexities of CMBD, how technology plays a role in services and the importance of taking an organizational approach to ensure success.

Join us for an exciting episode of Innovation Today, as host Spencer Beemiller, engages in a compelling conversation with Vinny Viola, VP of Product and Innovation, and Derek Truesdell, CTO, at Intact Technology. Get ready to explore the fascinating journey of rapid IT modernization and discover invaluable insights on how businesses can successfully navigate this transformative process. Tune in now to gain expert perspectives from Vinny and Derek. 

If your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge.

Are your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future.

How can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes.

Is your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience.

Doing away with data siloes enables unified insights, while also allowing effective risk management across your organization. In this Innovation Today podcast, ServiceNow Global Area VP David Wilson sits down with Dan Prior and Chris Lucado, partners within the consulting practice at EY, to discuss trends around risk—and what to do when generic risk platforms no longer cut it.

Hear about today’s cyber challenges and how modernizing compliance efforts can improve productivity, reduce technical debt/costs and bring stakeholders together. In this Innovation Today podcast with Paul Hardy, EMEA Innovations Officer at ServiceNow talk with Angie Leggett, Managing Director at KPMG, we discuss risk and the value of modern GRC platforms. DISCLAIMER Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities

What are the greatest areas of risk in your organization and how can you effectively manage them amid constantly evolving regulations? Join David Wilson, ServiceNow Global Area VP, and Hunter Freeman, Senior Manager at Edgile, in this Innovation Today podcast about how there’s never been a more important time to think about risk, its impact on operations, and how it’s all part of a broader business strategy.

How does IRM, business continuity, and operational resiliency fit together and what does it mean for your organization's risk management? Join Paul Hardy, ServiceNow Innovations Officer/EMEA in this Innovation Today podcast as he talks with Melissa Cohoe, Global Director of Global Security, Risk & Resiliency at New Rocket. Together, they’ll dive deep into risk and resilience and unveil the key success factor for managing risk.

With this episode we kick off our set of interviews with some of our brightest and most innovative partners at Knowledge 23. For the first episode, Spencer Beemiller, welcomed Edua Dickerson, VP of ESG & Finance Strategy at ServiceNow to talk through some of the biggest takeaways of our time at K23 and more. 

Check out this episode of Innovation Today to hear Spencer Beemiller talk with James Patten, Managing Director at KPMG. Together they will discuss the importance of governance within the ongoing ESG journey. James dives into embedded sustainability, final mile reporting, how to be actionable about ESG, and more. DISCLAIMER Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities

Existing data can be a helpful resource when pursuing your ESG goals. In this episode of Innovation Today, host Spencer Beemiller talks with Carey Blunt, Global Head of ServiceNow Solutions at Fujitsu, to dive into how to use resources you already have to set actionable goals. Carey dives deep into ESG, its impact between businesses, and its future in the world.

ESG is a journey, not just a one-time transformation. Listen in to this episode of Innovation Today to hear Spencer Beemiller talk with Saurabh Dubey, Global GTM leader for ServiceNow Sustainable, Climate and Equity Offerings at Deloitte. Saurabh and Spencer dig deeper into the specifics of beginning and sustaining an effective ESG journey.

In this episode of Innovation Today, host Spencer Beemiller talks with Alexey Klimenko, Co-founder and CEO of EmissionBox, about his personal passion for environmental efforts. Alexey will share his insights into not only the environmental aspect of ESG, but also what actionable steps can be taken to pursue a more sustainable impact.

ESG is a highly talked about topic in today's world. In this episode of Innovation Today, Spencer Beemiller talks with Trish Beltran, Manager of ESG Advisory Services at RSM, to dive into why companies should care about ESG and how they can take steps toward better ESG practices. 

Check out this episode of Innovation Today to hear Spencer Beemiller talk with Ben Bendre, an associate partner with the Global Center of Competency for telecom, media, and entertainment at IBM. Together they will discuss the complexities of order management and the various challenges that companies may face today.

The world of order management can be a complex, to say the least. In this episode of Innovation Today, host Spencer Beemiller meets with Vicki Harris, Director, Business Development at Thirdera to discuss the ins and outs of Order Management and how digitization and automation drive change in the industry

In this episode of Innovation Today, we're excited to speak with Jinu Koshy, Vice President, Global Head of Domain Consulting at Infosys. Together, Jinu and host Spencer Beemiller discuss digital transformation and the crucial role it plays in the telco world. As an industry veteran, Jinu gives unmatched insight into various challenges that are faced in the modern telco landscape.

More than ever, manufacturers are are forced to increase productivity with what they have now - essentially do more with less. In this episode of Innovation Today, host Spencer Beemiller talks with Graeme Wright, Chief Digital Officer for Manufacturing & Utilities at Fujitsu to dive into operational technology. Graeme dives deep into what manufacturers can do today and beyond to increase effeciency with operational technology.

In this episode of Innovation Today, host Spencer Beemiller talks with Sumeet Kaul, Senior Manager at Deloitte about all things disruption in the supply chain industry. Sumeet will share his inisghts into not only technology disruption but also what we face with inflation, the current workforce challenges as well as risk and efficiencies. 

In today's ever changing landscape, it's more important than ever to be able to adapt quickly to operational challenges. In this episode of the Innovation Today podcast, host Spencer Beemiller talks with Vamshi Rachakonda, Vice President and Sales Leader Capgemini Americas. The two will discuss how to stay at forefront of the strategic and operational challenges in pursuit of higher business goals.