CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                 
What the answers and lessons learned from manufacturers and service employees who have matured some of these
As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.

<ol>
<li>CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow&rsquo;s Industries Director, Manufacturing, Joe Mulrooney to discuss:</li>
<ol>
<li>The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)</li>
<li>Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>What the answers and lessons learned from manufacturers and service employees who have matured some of these</li>
<li>As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more</li>
<li>For a deeper dive into this topic, check out ServiceNow&rsquo;s whitepaper on <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/digitization-the-fuel-for-after-sales-services-growth.pdf">Digitization: the fuel for after-sales services growth</a>.</li>
</ol>
</ol>

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

<p>Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.</p>
<p>Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a></p>

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