Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.

Featured Speakers:
Arunkumar Iyer, Principal Executive Architect/Field CTO, ServiceNow
John Boerstler, Chief Veterans Experience Officer, Department of Veterans Affairs
Pamela Powers, Managing Director, KPMG Federal Consulting

See video recording here: link to YouTube

Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes. Featured Speakers: Arunkumar Iyer, Principal Executive Architect/Field CTO, ServiceNow John Boerstler, Chief Veterans Experience Officer, Department of Veterans Affairs Pamela Powers, Managing Director, KPMG Federal Consulting See video recording here: <a href="https://youtu.be/H33mwX-ZZxQ">link to YouTube</a>

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>