How Vaccine Management is Transforming Healthcare (and Customer Service)

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Published Mar 25, 2021, 6:04 PM

Healthcare & Life Sciences with ServiceNow

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CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. 

Topics include: 

  • Insights from Mike's recent interview with Forbes on vaccine distribution and administration
  • The future of self-service
  • AI and automation's greatest impacts on customer experience
  • Digitized workflows (and so much more)

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.

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