CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. 

Topics include: 
Insights from Mike's recent interview with Forbes on vaccine distribution and administration
The future of self-service
AI and automation's greatest impacts on customer experience
Digitized workflows (and so much more)

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.

CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.&nbsp;
Topics include:&nbsp;
<ul>
<li>Insights from Mike's recent interview with Forbes on vaccine distribution and administration</li>
<li>The future of self-service</li>
<li>AI and automation's greatest impacts on customer experience</li>
<li>Digitized workflows (and so much more)</li>
</ul>
For a deeper dive into this topic, check out ServiceNow's webinar on&nbsp;<a href="https://www.servicenow.com/lpwbr/best-practices-to-solve-last-mile-vaccine-management-challenges.html">10 best practices to solve vaccine management challenges.</a>

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

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