In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers. Featured Speakers: Jonathan Alboum, Federal CTO &amp; Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

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Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>