Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.


Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:
The President’s Executive order on CX
Where ServiceNow is delivering modernization for government to deliver services to their customers
What’s next for ServiceNow in Customer Service Management

Click here to watch this session on-demand.

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the <a href="https://assets.performance.gov/PMA/Biden-Harris_Management_Agenda_Vision_11-18.pdf">PRESIDENT&rsquo;S MANAGEMENT AGENDA </a>and the <a href="https://www.whitehouse.gov/briefing-room/presidential-actions/2021/12/13/executive-order-on-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/">EXECUTIVE ORDER</a> on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being &ldquo;of the people, by the people, [and] for the people.&rdquo; Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.
 Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:
<ul>
<li>The President&rsquo;s Executive order on CX</li>
<li>Where ServiceNow is delivering modernization for government to deliver services to their customers</li>
<li>What&rsquo;s next for ServiceNow in Customer Service Management</li>
</ul>
<a href="https://www.youtube.com/watch?v=EcSB89JZZHc&amp;list=PLkGSnjw5y2U53pWSEoL5ucA93AfI2iltQ&amp;index=1">Click here</a> to watch this session on-demand.

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

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