An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.

Speakers:
Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
Pam Van Meter, Principal CIAM Specialist, Okta
Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development

An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.
Speakers:
<ul>
<li>Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security</li>
<li>Pam Van Meter, Principal CIAM Specialist, Okta</li>
<li>Ron Vickery, Area VP, Customer &amp; Industry Workflows, Government, Healthcare &amp; Higher Education, ServiceNow</li>
<li>Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development</li>
</ul>

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

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