Our guests are the life-blood of our business and 99% are lovely people, but as you might imagine, sometimes there are issues that need to be dealt with swiftly and with the least fuss.  Learn what measures we take to manage damages, theft, overcrowding(!!) business activities and fraud!  Always be calm, polite and resolve the situation effectively.  For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

Our guests are the life-blood of our business and 99% are lovely people, but as you might imagine, sometimes there are issues that need to be dealt with swiftly and with the least fuss.&nbsp; Learn what measures we take to manage damages, theft, overcrowding(!!) business activities and fraud!&nbsp; Always be calm, polite and resolve the situation effectively.&nbsp; For show notes and resources in my podcast, go to my website <a href="http://www.servicedaccommodationsecrets.com/">www.servicedaccommodationsecrets.com </a>and Facebook page: <a href="http://bit.ly/SASecretsPage">http://bit.ly/SASecretsPage</a>

You’ll have heard how serviced accommodation is amazing, both to stay as a guest and for making money, creating cash flow. If you’re just starting out in SA or searching for support, here you’ll find key areas of value for all three parties – guest, property owner and SA operator. Expand your knowledge, discover what it takes to create, set up & manage SA.

If you're new to Serviced Accommodation or simply want to hear helpful, practical tips and experiences running Serviced Accommodation, I'm sharing mine here

Serviced Accommodation Secrets Podcast

In my podcasts, I share my experiences in setting up our Serviced Accommodation business, with key insights, mistakes, practical tips as well as my commentary as the business develops... I interview guests too!  It’s my on the ground experience that I’m living and breathing with our Serviced Accommodation units.  You’ll learn things that you just don't normally find out until you're up and running.

Serviced Accommodation Secrets

Sometimes there are issues that need to be dealt with swiftly and with the least fuss

Dealing With Issues

I'm very excited to announce that Linda O'Rourke, the operator of Herons Rest Serviced Properties, will be taking over the reins of my Serviced Accommodation Secrets Podcast, so that our community will still be served and supported.

Here, you will enjoy my interview with Linda, who is such a valuable and knowledgeable member of our SA community, and she shares many insights and how she got started in this business.  

Linda is also taking over the Serviced Accommodation Secrets Facebook group & page and the brilliant community in the WhatsApp group.

Linda’s short-term rental properties are located in Staines, near Heathrow, and she is also very experienced in bookkeeping for serviced accommodation, and has great knowledge on accounting and VAT, as well as several years in the short-term rental business.

I'm so happy that Linda is taking over this role, so that you'll enjoy the benefit of her expertise and help, plus I'm sure you'll all continue to support each other too.

Massive congratulations to you, Linda, you're an amazing woman and coming from a place of service as you do, you'll give fantastic support to everyone, I know.

And my deepest thanks to you all out there for supporting me throughout the 5 years of the podcast and I know you'll gain so much with Linda, moving forward.

Visit the Facebook group:

https://www.facebook.com/groups/2113059038913629

And the Facebook page: http://bit.ly/SASecretsPage

I'm very excited to announce that Linda O'Rourke, the operator of Herons Rest Serviced Properties, will be taking over the reins of my Serviced Accommodation Secrets Podcast, so that our community will still be served and supported.
Here, you will enjoy my interview with Linda, who is such a valuable and knowledgeable member of our SA community, and she shares many insights and how she got started in this business.  Linda is also taking over the Serviced Accommodation Secrets Facebook group &amp; page and the brilliant community in the WhatsApp group.
Linda’s short-term rental properties are located in Staines, near Heathrow, and she is also very experienced in bookkeeping for serviced accommodation, and has great knowledge on accounting and VAT, as well as several years in the short-term rental business.
I'm so happy that Linda is taking over this role, so that you'll enjoy the benefit of her expertise and help, plus I'm sure you'll all continue to support each other too.
Massive congratulations to you, Linda, you're an amazing woman and coming from a place of service as you do, you'll give fantastic support to everyone, I know.
And my deepest thanks to you all out there for supporting me throughout the 5 years of the podcast and I know you'll gain so much with Linda, moving forward.
Visit the Facebook group:
<a href="https://www.facebook.com/groups/2113059038913629">https://www.facebook.com/groups/2113059038913629</a>
And the Facebook page: <a href="http://bit.ly/SASecretsPage">http://bit.ly/SASecretsPage</a>

Introducing your new host of this podcast, Linda O'Rourke - you can now enjoy my interview with Linda, who is such a valuable and knowledgeable member of our SA community, as she shares many insights and how she got started in this business.

Linda O'Rourke Interview - your new host

5 months on from the launch of Hospitable Hosts the No. 1 bestselling book full of gems of wisdom and stories from 40 hosts across the world, we welcome Paul Anderson once again.

You can hear how Paul has developed his business in that time, taking on staff and changing up his priorities.

Paul also has time for interests and a life outside hospitality which you’ll perhaps have thought might be a challenge!!!

He shares advice that is not in the book, tips on running your hospitality business that are as true today as they always were, plus valuable myth-busting on the demands of being a host.

As well as being the host of Sandfield Guesthouse in Oxford, Paul is The Social Media Hotelier, Instagram expert for the hospitality industry!

Get in touch with Paul for his inspirational help with your Instagram marketing @thesocialmediahotelier - you can book a consultation with him.

Thanks so much to Paul for joining us for this episode!

5 months on from the launch of Hospitable Hosts the No. 1 bestselling book full of gems of wisdom and stories from 40 hosts across the world, we welcome Paul Anderson once again.
You can hear how Paul has developed his business in that time, taking on staff and changing up his priorities.
Paul also has time for interests and a life outside hospitality which you’ll perhaps have thought might be a challenge!!!
He shares advice that is not in the book, tips on running your hospitality business that are as true today as they always were, plus valuable myth-busting on the demands of being a host.
As well as being the host of Sandfield Guesthouse in Oxford, Paul is The Social Media Hotelier, Instagram expert for the hospitality industry!
Get in touch with Paul for his inspirational help with your Instagram marketing @thesocialmediahotelier - you can book a consultation with him.
Thanks so much to Paul for joining us for this episode!

5 months on from the launch of Hospitable Hosts the No. 1 bestselling book full of gems of wisdom and stories from 40 hosts across the world, we welcome Paul Anderson once again

Paul Anderson Interview Hospitable Hosts 5 months on

Mark Simpson has spent his whole life in hospitality, now a renowned author, award-winning mentor, and proud Boostly founder, he helps short terms rental hosts of all kinds globally to get more direct bookings, instead of relying on the Online Travel Agencies (OTAs).

Mark launched The Book Direct Playbook in February 2022, and he’s poured all his experience, learnings, insights, (and the odd soccer reference), to help property owners around the world finally regain control and turn their business into the champion of direct bookings.

It’s an incredible resource and Mark gave a totally inspiring talk at the Short-Term Rental (STR) Wealth Conference in Nashville (June 2022) about this key point – many STR hosts lost their businesses in the pandemic due to over reliance on the OTAS!

Get your copy here:
https://amzn.to/3MKlBHW

On the 20th June 2022, Mark is running a free piece of training showing you as hosts how to use your contacts and social networks to generate direct bookings.

Go to http://boostly.co.uk/june2022 to register

His goal from this training is for you as hosts to bring in $1million in direct bookings in 1 week as a community as a whole.

Mark is also co-author of Hospital Hosts, an inspirational new book where the visionary for the project, Jodie Stirling has assembled a stellar collection of the biggest names and icons of the short-term rental industry, and Mark shares his story here too.

Along with 40 hosts from around the globe, their entertaining and heart-warming stories, valuable tips, education and inspiration are all shared in this amazing book, which is available to buy now:

https://amzn.to/3Mlfr1U - in Kindle edition, paperback or hardback.

You can get in touch with Mark here:

www.linktr.ee/boostlyuk

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

Mark Simpson has spent his whole life in hospitality, now a renowned author, award-winning mentor, and proud Boostly founder, he helps short terms rental hosts of all kinds globally to get more direct bookings, instead of relying on the Online Travel Agencies (OTAs).
Mark launched The Book Direct Playbook in February 2022, and he&rsquo;s poured all his experience, learnings, insights, (and the odd soccer reference), to help property owners around the world finally regain control and turn their business into the champion of direct bookings.
It&rsquo;s an incredible resource and Mark gave a totally inspiring talk at the Short-Term Rental (STR) Wealth Conference in Nashville (June 2022) about this key point &ndash; many STR hosts lost their businesses in the pandemic due to over reliance on the OTAS!
Get your copy here: <a href="https://amzn.to/3MKlBHW">https://amzn.to/3MKlBHW</a>
On the 20th June 2022, Mark is running a free piece of training showing you as hosts how to use your contacts and social networks to generate direct bookings.
Go to <a href="http://boostly.co.uk/june2022?fbclid=IwAR0tT_0DpJBmfahrtg-CnRj4kGwCDWWJoncCUp4ysalurqirz9CRdP5UeD4">http://boostly.co.uk/june2022</a> to register
His goal from this training is for you as hosts to bring in $1million in direct bookings in 1 week as a community as a whole.
Mark is also co-author of Hospital Hosts, an inspirational new book where the visionary for the project, Jodie Stirling has assembled a stellar collection of the biggest names and icons of the short-term rental industry, and Mark shares his story here too.
Along with 40 hosts from around the globe, their entertaining and heart-warming stories, valuable tips, education and inspiration are all shared in this amazing book, which is available to buy now:
<a href="https://amzn.to/3Mlfr1U">https://amzn.to/3Mlfr1U</a> - in Kindle edition, paperback or hardback.
You can get in touch with Mark here:
<a href="http://www.linktr.ee/boostlyuk">www.linktr.ee/boostlyuk</a>
For show notes and resources in my podcast, go to my website <a href="http://www.servicedaccommodationsecrets.com">www.servicedaccommodationsecrets.com</a> and Facebook page: <a href="http://bit.ly/SASecretsPage">http://bit.ly/SASecretsPage</a>

Mark Simpson launched The Book Direct Playbook in February 2022, and he’s poured all his experience, learnings, insights, (and the odd soccer reference), to help property owners around the world finally regain control and turn their business into the champion of direct bookings.

Dealing With Issues

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