Giving your guests the best experience when they book and stay at your SA unit is what we all strive for – but sometimes things go wrong and you get bad reviews. So what do you do? Love it or hate it, Booking.com is pretty much essential to get reviews so you can improve your service for guests, so they come back, and to reach new clients too. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage